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- Air Europa upgrades digital health verification to improve passenger check-in and boarding with Amadeus tech
The latest version of Amadeus Traveler ID allows the passenger to validate their health documentation when checking in on the airline's website, without having to present it again
This new solution further facilitates the traveler’s transit through the airport and guarantees a more comfortable travel experience without queues
When checking in online, Air Europa passengers can now validate the mandatory health documentation required by the country which they’re traveling to. This is the latest feature fromAmadeus’ Traveler ID , implemented by the airline to further strengthen passenger confidence and improve the overall travel and airport experience with less document checks and queues.
Air Europa,which was the first airline to implement Amadeus Traveler ID , has now implemented the latest version which allows the passenger to verify, when checking-in through the airline's website or app, their vaccination certificate, the PCR or Antigen results and the Passenger Locator Form, depending on the documentation required by the destination country. In addition, passengers can provide the documentation in the format they choose, be it digitally, by scanning the QR code, or by sharing a photo of the physical document.Once validated, passengers will no longer have to present the documentation again at check-in or boarding, as the verification message is registered in the airline's IT system and can be referenced securely throughout the trip.
Passengers do still need to carry the documentation stored on their device or in a printed format in case it is required at any other time during the trip. These new Traveler ID features are available on all Air Europa routes.
“Our greatest commitment is the safety of our passengers, and under this maxim we work to improve their flight experience. It is a priority for Air Europa that the customer feels calm and safe when catching a plane. The collaboration and partnership with Amadeus bring great value to our passengers who achieve greater security, efficiency and comfort through this digital solution,” says Oscar Riolobos, Air Europa Web Business Manager.
Christian Warneck, VP,Safe Travel Ecosystem , Amadeus adds: “It is a great pleasure to collaborate with Air Europa and see the benefits of our innovative Traveler ID technology in place on all of the airline’s routes. Our goal with Safe Travel is to facilitate safer, more comfortable and efficient trips, despite the additional document checks. Another benefit that we provide, through our partner Riskline, is that each route is analyzed and updated daily with the latest measures, so that passengers are only asked for the documents necessary for that specific trip. This work in the back-end reduces the work and time required from our airline customers in today’s changing environment."
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