• Amadeus Home
  • Travel agencies
  • Our portfolio
  • Serve
  • Traveller servicing
  • Amadeus Ticket Changer

Amadeus Ticket Changer

Amadeus Ticket Changer

Amadeus Ticket Changer, (ATC), offers a powerful suite of products that help you to apply both voluntary and involuntary airline reissue and refund policies automatically, with accurate and guaranteed results. Simple and easy to use, it dramatically cuts the time to process changes to your customer's itinerary, saving you and your customers' time and money. The Amadeus Ticket Changer suite consists of the following products:
 
  • ATC Reissue - fast, accurate and reliable fare recalculation and exchange for tickets and itineraries, available in over 140 markets worldwide.
  • ATC Refund - refund processing in two easy steps with guaranteed results.
  • ATC Shopper - a unique self-servicing ticket change solution for your customers' online change requests.
  • ATC Involuntary - an automated ticket exchange solution to manage disruption quickly and efficiently.
 
The Amadeus Ticket Changer suite of products brings the following key benefits to your business:
 
A comprehensive, reliable solution with a fully automated end-to-end process for all types of ticket: electronic tickets issued in Amadeus or another GDS, paper tickets issued in Amadeus, domestic and international itineraries, fully unused and partially flown tickets, first issue and revalidated tickets.
 
Improved productivity that significantly reduces the time spent on fare recalculation, ticket exchanges and refunds. ATC products are intuitive and easy to use, requiring minimal training.
 
Eliminate errors and secure revenue with an automated process that can also help to reduce debit memos.
 
Fully integrated technology gives you consistency across all your sales channels using recognised industry standards.
 
Enhanced customer service by offering your customers fast, efficient handling when changing a ticket.
 
Guaranteed results using SITA and ATPCO filed data.
Key benefits
All tickets handled
The only solution which also handles reissue of unused or partially used tickets. The only one to include also interline tickets for partner airlines.
 
All fares handled
Public, private and Amadeus negotiated fares, filed both with Category 31 (voluntary changes) and Category 16 (penalties).
 
All types of change handled
Multiple reissues possible, before and after departure.
Main features
Automated end-to-end process
Calculates and displays the fare and tax balance including any penalty fee 
 
Uses recognized industry standards.
Guarantees automated results using SITA and ATPCO filed data 
 
Comprehensive solution.
All types of ticket can be exchanged or refunded: electronic tickets issued in Amadeus or another GDS, paper tickets issued in Amadeus, domestic and international itineraries, fully unused and partially flown tickets, first issue and revalidated tickets 
 
Multi-channel application.
Available through cryptic access, Amadeus Selling Platform command page and GUI, Amadeus e-Travel Management and online via Web Services/API. 
 
Easy to learn and use.
An intuitive workflow reduces the process from 14 to 4-5 simple steps, resulting in faster adoption
 

With Amadeus Ticket Changer your customers can reissue their own tickets online in seconds. View the demo now!
Resources