Amadeus Call Centre Solution
A single platform for all point-of-sale activities within the call centre environment, with dynamic content access and integrated profile management.
The Amadeus Call Centre Solution enables you to handle calls from multiple geographical markets, dynamically accessing both local and central content. Integrated with your telephony system, clients calling in are instantly recognised making the booking process even quicker and simpler. The entire sales process, from reservations through to ticketing and fulfilment is seamless. Coupled with comprehensive analysis of your business processes the Call Centre Solution will be fully adapted to your requirements - ensuring you really do get more from your call centre.
Give your customer exceptional service...
Increased productivity:
- Reduced operational costs with a single integrated platform
- High level of automation and seamless dataflows speed up booking process.
- Workflows that enforce best practices and improved quality control maximise agent productivity
Personalised service:
- Instant caller recognition and integrated access to CRM systems or other customer databases
- Customised workflows set up according to your specifications and your customer's business needs
- Dynamic access to the most relevant content for your customer with the Dynamic Desktop and Office ID recognition
Reduced operational cost:
- Complete front-to-back platform gives single access to all point-of-sale activities
- Wide range of additional services offered around the solution; custom development, systems integration, project management and support
- Cut down on agent training, as standardised and automated workflows guide your agents through the booking process.
Amadeus Call Centre Solution is built on state-of-the-art technology with the following impressive features:
| Key features | |
|---|---|
| Dynamic Desktop | Dynamic content availability based on customer needs, and geographical location (multi-office ID capabilities) |
| Flexible & integrated solution |
Integration of the contact management (telephony) system with Amadeus Selling Platform |
| Cost-effective |
Reduced time per call thanks to automation |
| Fully customisable | Complete workflow customisation Dynamic workflow including:
|
Find out more!
Related InfoAmadeus Selling Platform: sell more, move faster & serve better!
