Support Services
Accelerate time to problem resolution through technical and functional assistance on our products & customised solutions.
I believe that Amadeus Support Services have been improving in Portugal during the last couple of years. The support services most used by our travel agency are the commercial and technical ones. With easy access technology to everyone, Amadeus Support Services have always been helpful and provided within a quick resolution time. A fast reply is really important for us: If it does not exist, it is as good as no reply at all!Mr. Travel
Amadeus is committed to providing you with a complete support solution.
Amadeus Support Services offers a range of services that enable you to match the management style of your production environment and to build a close relationship with Amadeus who will deliver timely and reliable service to help ensure your business success. We will work with you at all times to deliver high quality Support Services.
Amadeus e-Support Centre is a new online support solution specifically for travel agencies. Easy to access and efficient in helping you find a resolution to your issues, The Amadeus e-Support Centre keeps your travel agency up-to-speed by offering secure 24/7 access to a wide range of support information. It can help in every area of problem resolution, enabling your travel agency to get the most out of your Amadeus solution.
> Amadeus Help Desk Services
All the assistance you need to optimise the performance of your Amadeus Solutions and to manage your business processes more effectively.
Staff at our regional Support Centres, based in
In addition, Amadeus has established formal escalation procedures to facilitate complex problem resolution. Service Management Centre agents coordinate problem escalation by enlisting the skills of key problem-solving specialists throughout Amadeus and with business partners.
Benefits:
· Ensures business continuity
· Offers revenue protection
Amadeus Security and Configuration Services enable you to work in a secure, reliable environment, and ensure that your data is accurate, private, and protected.
In addition, our Service Management Centre agents will handle the complexities of configuration to reduce your operational costs. Configuration and Management services cover Office ID management, Terminal and Printer management, and Global Updates of Office Profiles.
Benefits:
· Enables you to work in a reliable and accurate working environment
· Protects your data privacy
> Customer Care Services
Our goal is to achieve the highest possible level of customer satisfaction. To do this, we adopt a systematic, customer-focused approach to solving your claims issues, handling your complaints, and sending you notifications to cover potential outages which could have a negative impact on your business.
Benefits:
· Prevents potential business impact
· Acts as a claim arbitrator
Educational Services
