Amadeus Learning Services

Training dedicated for:	Employees of travel offices using Amadeus Tours Suite or Amadeus Tours Suite (integrated) that enable touristic booking (via TOMA mask).
Basic requirement:	General knowledge in area of tourism and basic German language required.
Aim of a seminar:	To familiarize with THOMAS COOK offer to get knowledge about air, hotels availability information, creating and modifying reservations.
Content of a seminar:	General functions Sign In / Sign Out - Travel agent's functions Sign-In/out, administration functions (SISO, EXP mask) print control functions and solving printing problems (DRFO, DRST, BELG, VERK) THOMA method Booking of flights offer Booking of hotels,  Booking of apartments, holiday houses Booking of tourist packages Help system Printing of documents
Trainings duration:	2 days.
Price:	400 PLN Accommodation and travel costs are covered by participants.

Amadeus Tariffs Basic 

Training dedicated for:	Employees of travel offices - ticket agents making reservations and issuing air-tickets through Amadeus system.
Basic requirement:	English language knowledge required.
Aim of a seminar:	The participant will get general knowledge about calculations of published and special fares and rules of air tickets and other documents issuing in Amadeus system .
Content of a seminar:	Functions of Amadeus system
	Codes, abbreviations, symbols System of a sale service Passenger ticket Forms of payment Fare Display Types of additional charges Mileage rules IATA published tariffs IATA special tariffs Discounts MPD (Multiple Purpose Document) Baggage NCR Basic rules of side-trips calculations Domestic tariffs  On the 10th day of training written EXAM
Training duration:	10 days (Monday till Saturday during the first week and Monday till Thursday during the second week.
Price:	3.000 PLN Accommodation and travel costs are covered by participants.
Please have a calculator with you.

Amadeus Reservation and Ticketing.

Training dedicated for:	Employees of travel offices - ticket agents making reservations and issuing air-tickets through Amadeus system.
Basic requirement:	Amadeus Tariffs Basic course completed and English language knowledge required.
Aim of a seminar:	The participants will get general knowledge about Amadeus Information system, creating and modifying air, car and hotel reservations as well as calculating published and special (negotiated) fares, ways of issue air tickets and other documents
Content of a seminar:	Functions of Amadeus system: AIS (Amadeus Information System) Coding/Decoding Timatic Availability / Schedule / Timetable (displaying availability, schedule and timetable) Mandatory elements of PNR (Passenger Name Record) Booking options and modifications Group reservations Automatic and manual split of PNRs Reservation history retrieve Frequent Flyer Seat map Queues Fares: Fare Display, Fare Notes Display Informative Pricing PNR Pricing Best Buy functions Additional functions - retrieving ROE information, reservation classes, mileage, excess baggage, exchange rates TST (Transitional Stored Ticket) MST (Manual Stored Ticket) Printing functions: issuing ticket Retrieving a list of ticket printers Practice training with ticket issue Procedures regarding potential problems with ticket issue Sales reports Preparation and ticket issuance using published fares Preparation and ticket issuance using net fares Ticket exchange, refunds, ticket revalidation Electronic tickets Hotels, Cars Practice training exercises
Training duration	10 days
Price:	3.000 PLN Accommodation and travel costs are covered by participants.

Hotels

Training dedicated for:	Employees of travel offices who make hotel reservations in Amadeus system.
Basic requirement:	For employees who have completed Amadeus Basic or Reservation and Ticketing training and want to extend knowledge of hotel reservations methods.. English language knowledge required.
Aim of a seminar:	To ger necessary knowledge about hotel reservations in Amadeus system in Cryptic and Graphical Module.
Content of a seminar:	Hotel Availability Display: - Multi-Property Availability and Rates Display - Single - Property and Rates Display Access Levels Hotel Availability  - Options Hotel Pricing Hotel Features Hotel List Hotel Sell Hotel Sell - Options Modifications of hotel reservations Amadeus Points of Reference Exercises
Training duration:	1 day
Price:	250 PLN Accommodation and travel costs are covered by participants.

Cars

Training dedicated for:	Employees of travel offices who make car reservations in Amadeus system.
Basic requirement:	For employees who have completed Amadeus Basic or Reservation and Ticketing training and want to extend knowledge of car reservations. English language knowledge required.
Aim of a seminar:	To ger necessary knowledge about car reservations in Amadeus system in cryptic and graphical module.
Content of a seminar:	Car Availability & Rates Display: - Multi-Company Car Availability & Rates Display - Single-Company Car Availability & Rates Display Access Levels Car Availability - Options Car Terms (Car Policy) Car List Car Sell Car Sell - Options Car e-Voucher Modifications of car reservations Exercises
Training duration:	1 day
Cost:	250 PLN Accommodation and travel costs are covered by participants.

Amadeus Basic

Training dedicated for:	Employees of NON IATA travel offices -ticket agents making reservations through Amadeus system.
Basic requirement:	English language knowledge required.
Aim of a seminar	Introduction to the Amadeus system, general knowledge about creating air booking and making modifications as well as calculating fares.
Content of a seminar:	Functions of Amadeus system  AIS (AMADEUS Information System) Coding/Decoding Timatic Availability/Schedule/Timetable (displaying availability, schedule and timetable) PNR - Passenger Name Record - mandatory elements, options and modifications  Group reservations Reservation history retrieve IEP- itinerary printing Seat map Queues Fares - additional functions, exchange rate, extra baggage Fares - retrieving of published and negotiated fares, notes, routings, reservation classes Informative Pricing PNR Pricing TST (Transitional Stored Ticket)
Training Duration:	5 days
Price:	1000 PLN Accommodation and travel costs are covered by participants.

Amadeus Advanced

The extended seminar about the newest functions in Amadeus system which help to improve productivity and efficiency of a ticket agent.

Training dedicated for:	Employees of travel offices - ticket agents making reservations through Amadeus system, who have completed the following trainings: Amadeus Reservation and Ticketing, Amadeus Tariffs-Reservations or Amadeus Basic and have been working for minimum half a year in Amadeus system.
Basic requirement:	English language knowledge required.
Aim of a seminat:	To get necessary knowledge about car reservations in Amadeus system in criptic and graphical module..
Content of a seminar:	The functions improving ticket agents efficiency Reservation and ticketing functions as an extension of basic knowledge Electronic tickets Refounds and exchange of tickets Customer Profile - creating and making reservation using Profiles (cryptic and graphical method) Reports in Amadeus system Other topics (requested)
Training duration:	2 days
Price:	500 PLN Accommodation and travel costs are covered by participants.

Join Us

Conversion training preparing agents to system change from other CRS to Amadeus.

Training dedicated for:	Employees of travel offices - ticket agents making reservations and issuing air-tickets through Amadeus system .
Basic requirement:	Amadeus Tariffs Basic course completed and English language knowledge required.
Aim of a seminar:	The participants will get general knowledge about Amadeus Information system, creating and modifying air, car and hotel reservations as well as calculating published and special (negotiated) fares, ways of issue air tickets and other documents.
Content of a seminar:	Functions of Amadeus system: Introduction to Amadeus   Sign in/Sign out Coding/Decoding/Calculator Command Page Timatic Availability/Schedule/Timetable(displaying availability, schedule and timetable) PNR: Mandatory and optional elements, modifications, copying Passive segments Claim PNR Seat map  Group reservations  PNR history Frequent Flyer UMNR Automatic and manual split of PNRs Queues Fare Quotes: Fare Display, Fare Notes Display, Routings Informative Pricing PNR Pricing Best Buy functions Additional functions - retrieving ROE information, reservation classes, mileage, excess baggage, exchange rates Ticketing Issuing tickets using published fares Issuing tickets using net fares Automatic and manual TST (Transitional Stored Ticket) Ticket exchange Sales report Refunds Electronic tickets
Trip duration :	5 days
Price:	Free of charge Accommodation and travel costs are covered by participants.

Amadeus Insurance ERV 

Training dedicated for:	Employees of travel offices - ticket agents, who would like to sell insurance via Amadeus Reservations and Ticketing training.
Basic requirement:	English language knowledge required and basic knowledge of Amadeus system
Aim of a seminar:	Cryptic and graphical methods of ERV insurance sell via Amadeus system
Content of a seminar:	Functions of Amadeus system Introduction to Amadeus Insurance Insurance information pages List of providers, list of ERV products Insurance booking process (Graphic and Criptic Module) Printing an insurance certificate PNR modifications and cancellations
Training duration:	1/2 day
Price:	150 PLN Accommodation and travel costs are covered by participants.