Amadeus Support Services
Amadeus Support Services offer a range of services to enable travel agencies to deliver a timely and reliable service to their customers and thus help to esure business success.
AMADEUS SUPPORT SERVICES provide a complete support solution from the Regional Service Management centers based in Miami, Nice and Bangkok.
Amadeus Support Services regrouped several services:
- Amadeus HelpDesk Services
- Amadeus Migration Support Services
- Amadeus Customer Care Services
- Amadeus Security and Configuration Services
- Amadeus Deployment Services
Amadeus Helpdesk Services provide our customers with all the assistance they need to optimize the performance of the Amadeus Solutions and to manage their business processes more effectively. Staff at our Support Center are always available to respond to any technical or functional questions that customers may have when using Amadeus Solutions.
Amadeus Migration Services support the customer at each phase of migration, to ensure a smooth, timely, secure migration, and an effective data transfer.
Amadeus Customer Care Services goal is to achieve the highest possible level of customer satisfaction. To do so, a systematic customer-focused approach is adopted to solve claims issues and handle complaints. Notifications are also sent to Amadeus customers to cover potential outages which could have a negative impact on business.
Amadeus Security and Configuration Services enable Amadeus customers to work in a secure, reliable environment and to ensure data is accurate, private and protected; handle the complexities of configuration to reduce Amadeus customer operational costs. Configuration and Management services cover Office ID management, Terminal and Printer management, and Updates of Office Profiles.
