Amadeus Ticket Changer

Be your customer’s ticket champion

Amadeus Ticket Changer is a completely automated suite of products that helps you manage all customer exchange (voluntary and involuntary) and refund requests accurately in minutes.

Re-price, re-issue or refund a ticket or itinerary: Amadeus Ticket Changer does all the work with guaranteed results*. This suite, the best of its kind on the market, will give you more time and power to focus on providing your customers with the exceptional service they deserve.

Whether you are already using it, or considering it for the future, find out how you can get the most out of Amadeus Ticket Changer.

Amadeus Ticket Changer

 

What would you like to do?

I want to automatically process…

Full automation only in Amadeus

Amadeus Ticket Changer Reissue

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Amadeus Ticket Changer Involuntary

Full automation only in Amadeus

Contact

Amadeus Ticket Changer Shopper

Unique to Amadeus

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Amadeus Ticket Changer Refund

Full automation only in Amadeus

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Discover more!

Are you ready to start managing ticket exchanges and refunds accurately and automatically? Or do you already enjoy the benefits of the Amadeus Ticket Changer suite but want to get more out of it?

Be your customer’s ticket champion with Amadeus Ticket Changer today!

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*Reissues and refunds processed for airlines filing Categories 31 & 33 are covered by the Amadeus guarantee

© 2017 Amadeus IT Group S.A.

Amadeus Ticket Changer Reissue
Amadeus Ticket Changer Involuntary
Amadeus Ticket Changer Refund

Amadeus Ticket Changer Shopper
Amadeus Ticket Changer
Amadeus Ticket Changer
Amadeus Ticket Changer Reissue
Amadeus Ticket Changer Involuntary
Amadeus Ticket Changer Shopper
Amadeus Ticket Changer Refund

Amadeus Ticket Changer

Be your customer’s ticket champion

Amadeus Ticket Changer is a completely automated suite of products that helps you manage all customer exchange (voluntary and involuntary) and refund requests accurately in minutes.

Re-price, re-issue or refund a ticket or itinerary: Amadeus Ticket Changer does all the work with guaranteed* results. This suite, the best of its kind on the market, will give you more time and power to focus on providing your customers with the exceptional service they deserve.

Whether you are already using it, or considering it for the future, find out how you can get the most out of Amadeus Ticket Changer.

What would you like to do?

I want to automatically process…

Voluntary Changes

Amadeus Ticket Changer Reissue

Traveller Exchanges

Amadeus Ticket Changer Shopper

Involuntary Changes

Amadeus Ticket Changer Involuntary

Refunds

Amadeus Ticket Changer Refund

Amadeus Ticket Changer Reissue

Automatically process complex (and simple) exchanges in minutes

  • Save time and eliminate errors
  • Get fast, accurate results
  • Reduce debit memos with protection from the Amadeus guarantee*
  • Great for published or contract fares that can be priced automatically
  • What it does

    Amadeus Ticket Changer Reissue automatically processes voluntary exchanges in a matter of minutes. It seamlessly handles all information and transactions to process voluntary ticket exchanges and also formats tickets for reporting.

    Save at least 30 minutes for complex ticket exchanges; save at least 15 minutes for simple exchanges.

    More than 140 carriers participate in Amadeus Ticket Changer Reissue (Voluntary and Involuntary). You can check the latest list at any time using this handy entry in Amadeus Selling Platform or Amadeus Selling Platform Connect > FQNATC/CXR .

  • How it works

    Amadeus Ticket Changer Reissue determines the appropriate fare, taxes, penalties and residual (refund) values for your new ticket. Results are based on the original ticket issuance, using the fare filing in ATPCO Category 31 and local market and airline standards.

    The results are displayed first, so you can clearly see what the new ticket will cost. The booking is then updated with fare and ticketing elements to issue the new ticket. All Amadeus Ticket Changer Reissue transactions are guaranteed* by Amadeus.

Full automation only in Amadeus

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Amadeus Ticket Changer Involuntary

Make quick ticket changes during flight disruptions

  • Work together with airlines to assist travellers even faster
  • Help travellers de-stress with fast ticket exchanges
  • No cost to the traveller, no penalties are applied, no additional fees are collected
  • Travel documents are automatically prepared for reissue
  • What it does

    Amadeus Ticket Changer Involuntary makes it even easier to offer personalised service and peace of mind for your customers.

    The solution automates the involuntary ticket change process, saving up to five minutes per ticket by eliminating tedious manual processes. Travel documents are automatically prepared for issuance with no penalties or additional fees.

  • How it works

    Amadeus Ticket Changer Involuntary can exchange any ticket booked on Amadeus. As long as you have an agreement in place with the airline (just like for involuntary exchanges done manually) then ATC Involuntary will automate the process for absolutely any airline in the system, irrespective of cat 31 filing.

    In cases of schedule changes, airlines may automatically re-accommodate passengers to a new flight (PNR update). Amadeus Ticket Changer Involuntary ensures that documents (PNR, TST) are automatically prepared for reissue.

Unique to Amadeus

Amadeus Ticket Changer Shopper

Save money, reduce costs and empower travellers

  • Industry-first tool enables travellers to exchange their own tickets 24/7
  • Minimise call centre workloads when customers rebook their own travel online
  • Increase traveller satisfaction with up to 200 alternative recommendations, including upsells
  • Boost revenue by adding optional service fees
  • Process changes in seconds: all types of tickets, fares and changes
  • Now with merchandising flow integrated: change your baggage allowance at the same time as your ticket
  • What it does

    Customers that moved to Amadeus Ticket Changer Shopper saw a radical decrease in service calls, increase in customer satisfaction and increase in service revenue.

    You can reissue tickets now on over 140 airlines and process refunds on over 40 airlines, with more to come.

  • How it works

    Amadeus Ticket Changer Shopper returns up to 200 alternative recommendations in one click, delivering a seamless, end-to-end traveller experience. Reduce your call centre’s workload as passengers make their own itinerary changes online.

    The solution automates online exchanges first using an eligibility check, followed by Amadeus Ticket Changer Shopper Calendar and Travelboard transactions. Amadeus Ticket Changer Reissue is then invoked for the exchange confirmation and document preparation.

Full automation only in Amadeus

Amadeus Ticket Changer Refund

Save time, issue refunds in a flash

  • Increase efficiency, accuracy and productivity; eliminate manual errors
  • Improve customer service, handle refund requests faster
  • Reduce debit memos with protection from the Amadeus guarantee*

Contact

Contact

  • What it does

    Amadeus Ticket Changer Refund completes the full ticket change and reimbursement service you offer your customers.

    More than 40 carriers participate in Amadeus Ticket Changer Refund, with more to come soon.

    You can check the latest list at any time using this handy entry in Amadeus Selling Platform or Amadeus Selling Platform Connect > FQNATC/CXR .

  • How it works

    Amadeus Ticket Changer Refund automatically checks the ticket’s refund conditions, fills in the refund screen, and calculates the refund amount. Amadeus Ticket Changer Refund calculations are based on ATPCO Rule Category 33, the voluntary refund conditions filed by airlines.