Research papers

Here you can find a selection of our research papers, which you can download and read at your convenience.

This global report for the first time brings together the major trends in consumer behaviour, geo-economics, politics and technology, to understand what could be the most dominant and interesting groups of travellers in the next 10-15 years.
"Travel has the potential to become one of the biggest, if not the biggest, self-service market in the world. The World Travel and Tourism Council estimates that the sector will generate US$6.3 trillion of economic activity worldwide every year. Although this figure is dwarfed by the global retail sector, the benefits of implementing self-service in travel are potentially much greater..."
"Global travel programmes are clearly coming into their own. Suppliers are stepping up to the plate, with air, hotel, card, car-rental, TMC and expense management providers developing their capabilities to meet corporations’ global travel needs..."
"For most multinational corporations, travel management has become an efficient business process. In large part, that efficiency has been gained by the adoption of a variety of travel technology tools that address various aspects of the travel procurement process. These tools streamline information gathering, bookings for air, hotel and car rental, expense reporting and data management. They also improve accuracy of data and efficiency of processes..."
As a global leader in the development of corporate travel management solutions, we felt the time was right to step back from the day-to-day and carry out a proper analysis of how self-booking tools (SBTs) are being integrated into the business environment, and what companies need to be doing to drive adoption and fully realise the time and cost savings that these solutions can offer.
"As mobile technology evolves travel programmes will take advantage of new functionalities for improved communication and enhanced trip experience. Travellers will increasingly rely on their mobile devices while on the move and the need for internal cooperation between IT, HR and travel departments will become more obvious. The findings of this research identify how mobile technology is currently used, its benefits and its full potential when applied to travel programmes. This is just at the beginning of a new way of managing corporate travel."
"As more and more companies implement travel technology, corporate travel managers are searching for ways to integrate this into other processes, such as the corporate intranet, HR database, and expense management. The goal is to transform all the multi-step processes that occur in a travel transaction into a seamless, fully automated process, thereby eliminating redundancies in employee information, improving accuracy, saving on labour, increasing transparency and consolidating the data."
"The automotive industry has long been a pioneer in Supply-Chain Management and none more so than Daimler. Indeed, the company views an integrated supply-chain as fundamental to its commitment to customer service. With 104 manufacturing plants in 37 countries and 14,000 suppliers and 13,000 sales outlets in 200 countries, it has built a highly-efficient global supply-chain of extraordinary proportions..."