Cranfield University Integration research
Cranfield University study reveals tangible benefits of integrating self-booking and expense management tools
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Only 9 percent of companies have integrated their self-booking tools with an expense management system
Nearly all companies (91%) using a self booking tool (SBT) are failing to benefit from increases in productivity by not integrating their SBT with expense management systems. This is according to a new study commissioned by Amadeus and undertaken by the Business Travel Research Centre at Cranfield University and the Association of Corporate Travel Executives (ACTE).
The research, based on an online survey completed by 168 ACTE members and interviews with nine companies, focuses on the impact of travel technologies, specifically the integration of travel management tools and how their integration affects corporate productivity.
Productivity benefits are tangible
According to the respondents, the most significant productivity benefits to be realised through integrating SBTs with expense management systems were in the area of data accuracy and consistency, specifically in the service industry, including:
