Let's shape the future of travel


(188 posts)

Airline merchandising takes off as OTAs line-up on ancillaries runway

We've been going through exciting times at Amadeus over the past few weeks, with several high profile...


Twitter Q&A reveals key aspects of personalisation for airlines

I had the opportunity to take control of the @AmadeusITGroup twitter handle for a lively Q&A session...


Join me on Twitter to talk personalisation in the airline industry

Creating a better travel experience is a priority for airlines as they seek new ways to add value for their...


Personalisation is all about vintage travel agency services

Despite the wonderful anticipation of being on holiday, there’s a step prior to actually being at my long-awaited...


Airlines take note – 999 days until new payment security standard deadline

Visa Europe has issued a deadline to acquiring banks using its network that all airline merchants should...


Airlines must act more like retailers by adopting merchandising mind-set

Airlines are exploring new types of travel services to add value for their customers and improve profitability,...


What’s an efficient airline revenue accounting system worth?

Airlines already face numerous challenges, such as sustainability and low profitability. Revenue accounting,...


UATP Airline Distribution event explores evolving world of travel payments

Industry leaders gathered in Athens, Greece for an airline distribution event, hosted by UATP, the private...


Airline disruption management solution featured at ITB Berlin

Thousands of travel industry players gathered for ITB Berlin 2015 and I had the opportunity to talk about...


Loyalty 2015 conference highlights customer centric strategies for airlines

The 7th annual Loyalty 2015 conference in Istanbul brought together key players from the airline industry...


Lufthansa first airline to use new personalisation technology for corporate customers

We've all been there – running late to the airport, nervous about that big client meeting scheduled...


Personalisation is the key to traveller loyalty

The first airline Frequent Flyer Programme (FFP), contrary to popular belief, was introduced by United...