Let's shape the future of travel


(179 posts)

Loyalty 2015 conference highlights customer centric strategies for airlines

The 7th annual Loyalty 2015 conference in Istanbul brought together key players from the airline industry...


Lufthansa first airline to use new personalisation technology for corporate customers

We've all been there – running late to the airport, nervous about that big client meeting scheduled...


Personalisation is the key to traveller loyalty

The first airline Frequent Flyer Programme (FFP), contrary to popular belief, was introduced by United...


Amadeus and i:FAO sign access to Southwest Airlines’ corporate travel content

Southwest Airlines offers travellers access to more than 90 destinations throughout the US, Mexico and the Caribbean,...


New generation of Latin Americans set to experience personalized travel

Ancillary services are changing the way people buy airline tickets and the personalization of these services...


Azul Airlines goes international with Amadeus Altéa technology 

When Azul Airlines, a leading Brazilian carrier, announced their intention to start international flights...


Thinking like a retailer: Using personalisation to drive sales for airlines

Airlines are now capable of collecting and analysing more and more traveller data including mobile app and social...


Migrating an airline passenger service system – a decision not to be taken lightly

Migrating to a new passenger service system is a major decision for any airline to take, given the significant...


Five guiding principles our airline teams follow during passenger service systems migrations

With so much at stake for airlines when taking the leap to implement a new passenger service system,...


Connecting the dots for a perfect passenger experience

Whilst booking a recent business trip from Bangkok to Nice, I began to daydream that travelling had become...


[VIDEO] IATA Director General Tony Tyler talks collaboration and future of aviation

Director General and CEO of IATA, Tony Tyler, joined our very own Ben Hunt at the Word Passenger...


SAS launches Amadeus Taxi & Transfer solution in partnership with Cabforce

At SAS, we've worked closely with Amadeus for many years – from regularly attending their conferences...