Let's shape the future of travel


(173 posts)

Thinking like a retailer: Using personalisation to drive sales for airlines

Airlines are now capable of collecting and analysing more and more traveller data including mobile app and social...


Migrating an airline passenger service system – a decision not to be taken lightly

Migrating to a new passenger service system is a major decision for any airline to take, given the significant...


Five guiding principles our airline teams follow during passenger service systems migrations

With so much at stake for airlines when taking the leap to implement a new passenger service system,...


Connecting the dots for a perfect passenger experience

Whilst booking a recent business trip from Bangkok to Nice, I began to daydream that travelling had become...


[VIDEO] IATA Director General Tony Tyler talks collaboration and future of aviation

Director General and CEO of IATA, Tony Tyler, joined our very own Ben Hunt at the Word Passenger...


SAS launches Amadeus Taxi & Transfer solution in partnership with Cabforce

At SAS, we've worked closely with Amadeus for many years – from regularly attending their conferences...


Thinking like a retailer: How many tools are in your merchandising toolkit?

A woodworker wouldn’t simply carry a hammer in their toolkit – rather they would utilise a wide range...


Imagine technology that could harmonise the airport ecosystem

The airport ecosystem is dynamic, diverse, fast-moving, and open 24/7 to get millions of passengers...


Merchandising during the travel lifecycle presents new opportunities for providers

Throughout their journey, from booking to hotel check in, travellers will continue to have options to tailor...


Industry-first solution helps airlines better manage delayed and cancelled flights

A delayed or cancelled flight can ruin your holiday if you’re a traveller and your reputation if you’re...


Bringing the magic of branded fares for airlines to Expedia

There’s nothing more awesome – in that, awe-inspiring way – than the big data of travel. Equal...


Offer your customers a mobile boarding pass right from Google

Airlines can now offer their customers a new option to display their mobile boarding pass on their smartphone...