John-Michael Jenkins

Don’t be shy: Voicing your requests for a better hospitality experience

I want more towels, or to order room service, but in order to call the right number (some hotels it’s...

Enhancing hotel safety with innovative mobile technology

Safety is something that guests take for granted at a hotel, and it is a priority for hoteliers that...

Intelligent service will be the norm at the hotel of the future

Everything in the travel industry is getting smarter. Hotels are riding this wave of innovation by taking...