Cruise lines
The tremendous increase in the cruise market is creating a heavy burden for cruise lines with in-house reservation departments handling telephone-based reservation requests. Only a well supported, easy-to-use automation solution can provide ways to reduce costs while maintaining growth momentum. Amadeus Cruise has been designed to fill this gap.
This solution provides for "plain sailing" into the 21st century. It does this through a high-quality distribution channel that leverages advanced technology via an Internet browser based application.
Benefits
- New distribution and marketing channel: Amadeus Cruise gives providers access to the agents' preferred booking medium.
- The solution is easy to use.
- Amadeus Cruise manages agency support by providing step-by-step shopping as well as an expert path, all to reduce dependency on call centres.
- Ready for the world: distribution through Amadeus gives the cruiselines potential access to a huge agent community.
- Significant cost reductions: there's a reduced strain on the call centre's resources since agents won't need to use the phone, allowing cruise lines to concentrate on their core business.
- The solution employs the latest technology.
- Our client-server architecture exploits the benefits of TCP/IP-based communication and Edifact message exchange to allow development and testing using well known standards.
- Quality bookings: Multi-cruise line shopping gives online dates and availability comparison.
- Direct exchange of messages throughout the booking process means information is displayed in the most reliable, up-to-date manner.
- Reservations are confirmed instantly.
- Cruise lines experience lower cancellation rates thanks to high satisfaction on behalf of the agents when using the product.
Learn more about how we enable success for Cruise lines:
Cruise lines website 
