Simplify the life of your operational staff
Amadeus' new generation IT solutions have been designed to automate and simplify as much as possible the core processes at the airport.
Your employees can increase efficiency through system automation and by using business rules, smart workflows and intuitive graphical user interfaces.
Airport customer service agent
- Instant retrieval of traveller profile and journey history
- Customer identification via multiple means (ID, name, etc)
- Smart check-in workflow
- Automated regulatory and ticket blacklist checks
- Integrated payment of excess baggage via.credit card
- 100% through check-in
- Automated management of disruption
- Automated selection of priority travellers in the case of overbooking
- Easy offloading of baggage
- Detailed issuance of boarding pass
- Bar code check-in and boarding
Airport load planners
- Interface, gathering all assigned flights and necessary information into one screen
- Detailed activity plan with automated alerts
- Automated loading for all aircraft
- Easy manual loading with immediate calculation
Outsource to the travellers
Amadeus offers all the necessary self service solutions to enable the traveller to manage themselves - from reservation to check-in - while ensuring that they receive the same level of service as when using an agent.
Self service check-in
- Multi-channel self service check-in solution (internet, kiosk and soon mobile)
- Easy change of ticket via all self service check-in channels
- Easy upgrade and purchase of 'à la carte' services or additional travel content (hotel, car, etc) on self service channels
- Self transfer via a kiosk in the case of disruption
Expected productivity gain & financial benefits
Amadeus' automated and business rule driven new generation IT solutions enable companies to increase the productivity of numerous operational staff, and benefits can be seen as early as right after the first few months of implementation (immediately in the case of automation).
The financial value of these productivity gains depends on each company's processes, the current number of employees and range of wages.
As a guide, airlines and ground handlers generally estimate the value of productivity gain due to the use of Amadeus Solutions on average as several percentage points of the total cost of operational employees (including both airport customer service agents and airport load planners).
Source: Amadeus Value Proposition workshops.
Most relevant Amadeus solutions to increase your productivity
Amadeus' new generation IT solutions have been designed to automate and simplify as much as possible the core processes at the airport.
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Altéa Departure Control - Customer |
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Amadeus Self Service Check-in |
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Altéa Departure Control - Flight |
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