A unique development power

Unlike other competitors, Amadeus has decided to keep control of its development power. We believe this is a critical core competence for a long-term reliable partner.

Amadeus has an unrivalled team of more than 2,500 IT experts, which is experienced in latest generation technology and capable of delivering the next generation IT solutions that the airline industry needs.

Our growth, both in terms of our Airline IT solutions portfolio and our Global Distribution System, has enabled us to capitalise on unique know-how while keeping our development costs low by recruiting new talents.

To optimise the cost of development, Amadeus might outsource limited non-strategic development to third parties but we will always keep ownership of the entire solution.

Best in class data centre with extreme scalability

The Amadeus Data Centre is located in Erding, close to Munich in Germany, and operates both the Amadeus Airline IT applications and the Amadeus Global Distribution System.

It is owned and operated by Amadeus because we believe that it is a critical core competence for offering end-to-end service while decreasing IT operating costs over time.

Our data centre's impressive processing power and quality standards ensure extreme scalability for each airline, as well as a best in class level of reliability and security.

Amadeus Data Centre facts & figures (2008)

• Largest civil data centre in Europe: 480 million transactions daily
• Vast processing capacity: Peak transactions of 11,500 msg/sec and over 8,700 end-user requests per second
• Best in class Altéa services availability of 99.98%
• Secure worldwide area network.
• ISO 9001 compliant
• Stringent Service Level Agreements

Unique back-up service

Amadeus offers additional 100% back-up services with a second site data centre located 30 kilometers away from the first one.

This guarantees full service recovery within 48 hours in the case of the loss of the main data centre due to external disaster.

Once again, it is much more competitive to share a second site data centre among the Altéa airline community - it certainly would not make sense for a single airline.

'Follow the sun' global support

Although their core customer management applications are operated by our global Data Centre located in Germany, airlines all over the world can benefit from complete peace of mind thanks to our 'follow the sun' global support.

Amadeus offers 24/7 seamless support through three service centres spread across the globe - in Miami, Erding (Germany) and Sydney.