Amadeus Global Revenue Integrity

Amadeus Global Revenue Integrity Minimise revenue leakage at any source or stage from shopping to post-travel

Amadeus Global Revenue Integrity overview

Amadeus Global Revenue Integrity is an advanced real-time solution, which allows you to forecast and manage revenues with greater accuracy and eliminate the distribution costs of non-productive bookings.

With Amadeus Global Revenue Integrity, you are able to convert bookings to actual sales at the correct fare to fill every empty seat for maximum and accurate revenue generation, while also ensuring that passengers travel within the specific conditions applied to the purchased fare for optimal revenue integrity.

Because Amadeus Global Revenue Integrity is fully integrated with the central system, relevant information flows seamlessly between different applications. Data covering everything from availability to booking, pricing and ticketing to check-in and post-travel revenue accounting is effortlessly shared across your system, enabling you to minimise revenue leakage due to intentional abuse of booking policies or fare rules.

Amadeus Global Revenue Integrity is an exceedingly flexible platform that provides customisation of the airline revenue integrity processes. It delivers processes which enable you to achieve an unmatched level of performance in eliminating non-productive bookings, preventing fraudulent activities by booking agents or check-in agents and ensuring a high level of synchronisation between different data sources.

This global solution corresponds to the different following products:

Revenue Integrity Core Functions
Automated Ticketing Limit
Altéa e-Ticket Synchroniser
Amadeus Sales Watcher
Name Change Controller


Main Amadeus Revenue Integrity features

Booking Integrity

  • Flight Firming: convert bookings into sales
  • Policing: enforce airline policies from booking to flying

Ticketing Integrity

  • Fare Audit: audit fare, taxes & fees in e-Ticket
  • Protection: ensure fare and ticketing rules are observed

Passenger Integrity

  • Security: ensure that passengers are eligible to fly
  • Payment: avoid credit card fraud

Agency Integrity

  • Risk: minimise agency risk
  • Booking Quality: ensure agencies comply with airline booking requirements

Booking Integrity

  • Set ticketing time limits to the booking agent by which a ticket number must be provided & notify the booking agent that an action is required together with a time limit.
  • Perform dupe checks within and across PNRs: names, segments, itineraries…
  • Control the name changes performed on an airline's flights and subsequently contribute to minimise speculative bookings.

Ticketing Integrity

  • Detect changes to ticketed bookings, report e-Ticket mismatches having a fare restriction to airline agents and automatically revalidate e-tickets with no fare restrictions.
  • Reduce proration errors and under collection of fare, taxes and fees by auditing a sale at issuance time.
  • Enforce after departure fare rules, by closing e-Ticket coupons that cannot be used against another flight, or suspending those coupons until a no-show fee has been collected.

Agency Integrity

  • Monitor in real time the number of tickets issued by individual agencies, as well as the total ticket amounts & notify the airline as soon as suspicious levels of activity are detected, or when the agency is approaching its alert threshold, and eventually prohibits further ticketing.
  • Prevents blacklisted agencies from performing reservation and ticketing transactions, & prohibit reverse PNR claims, lend PNR requests and e-ticketing requests from third party agencies.

Passenger Integrity

  • Ensure that the passenger is eligible for travel and to prevent the agent from issuing a ticket for a blacklisted passenger.
  • Ensure that the form of payment used is valid and match Airline's settlement schema.
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Business impact

  • Increased revenue

    Cancel unproductive bookings and recycle unused space for sale
    Increase the likelihood of bookings being fulfilled in a timely fashion
    Ensure a better enforcement of the collection of ticket change fees

  • Reduce revenue leakages & Improve fraud management

    Ensure that the ticket time limit is in line with the rules of the priced fare
    Better enforcement of the fare conditions
    Control Airline sales made in non-BSP or risky markets

  • Reduce disputes and debit memos

    Towards travel agencies to recover the lost revenue from no-show passengers or incorrect fare and taxes calculation by the agent

  • Achieve total control over your policies

    Self-administer the flight firming business rules
    Provide automated, customisable actions for every identified booking

  • Reduced costs

    Decrease manual processing
    Ease data processing in Revenue Accounting

  • Improved passenger satisfaction

    Enhance the check-in experience

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Why take it?

  • The Amadeus Global Revenue Integrity platform of services helps your airline minimise the revenue dilution across the passenger servicing chain, from availability down to acceptance
  • The most complete airline revenue integrity solution available to protect your airline against all sources of revenue leakage, whereas other solutions focus only on flight firming or only on sales auditing
  • A solution natively built in the Altéa CMS that communicates and enforces your policies interactively with Amadeus GDS and SUA agents, whereas other solutions operate in corrective mode
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