Altéa Reservation

Altéa Reservation Offer seamless service across channels and partners

Altéa Reservation overview

Since its launch in 1992, Altéa Reservation has continually evolved to become the leading new generation airline reservation system. It is today used by more than 140 airlines of all sizes and in all markets.

It enables airlines to ensure a seamless ticket reservation service across all sales channels through the unique sharing of reservation services between all airlines and travel agencies using the Amadeus GDS.

Altéa Reservation also streamlines the reservation and servicing process for your reservation agents by using unique automation features and a very powerful customer server.

Main Altéa Reservation features

Booking management
  • Amadeus SSR Static Notification
  • Default carrier preferred display
  • Unique automation features to create bookings
  • Automated PNR update with customer profile
  • Easy cross-selling with Amadeus Hotel, Car, Insurance and Rail content as well as PNR integration
  • Real-time access to archive PNR to facilitate servicing
  • Management of airline specific bookings and processes (frequent flyers, staff, groups and non-commercial)
Fares & pricing
  • Most up-to-date fare databases
  • Best-in-class algorithms to calculate pricing
Ticketing
  • Best-in-class e-ticketing capability, including rapid deployment of interlining
Sales via direct channels
  • Easy integration of solutions for both offline and online channels
Distribution via indirect channels
  • Unique distribution via Amadeus travel agencies and airlines on the Amadeus platform, sharing the same PNR and best access to availability
  • Distribution via any other GDS as well as other airlines channels
Feed
  • Daily batch PNR data feed
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Main Altéa Reservation options

Altéa Reservation can be adapted to meet every airline's needs. You can select the best options for your business requirements from the following list:

Altéa Reservation Desktop
  • Empower your reservation agents and develop incremental revenue
Altéa Airline Service Fees
  • Charge for the added value reservation services of your agents
Altéa Credit Card Acceptance
  • Secure credit card payments
Altéa Real Time Data Feeds
  • Rapidly use reservation data in other airline critical processes, such as revenue accounting and CRM
Customer Value
  • Altéa Interactive Redemption & Upgrade perform immediately critical frequent traveller servicing processes
  • Frequent flyer profiles management
  • Frequent flyers data can be used in booking and in all Altea processes in order to offer differentiated services
Altéa Data Nexus
  • Ideal for providing real-time decision support data for your operational business processes and consolidating data feeds
More on Altéa Data Nexus
Notification
  • Amadeus Automated Customer Contact, a fully automated solution to instantly inform your eligible customers of critical flight events via SMS and e-mails
More on Amadeus Automated Customer Contact
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User interface

Altéa Reservation is best accessed by Altéa Reservation Desktop, which offers users the choice of full graphical access mode or enhanced cryptic mode.

Altéa Reservation Desktop can easily incorporate any specific applications and allows you to create efficient workflows.

Altéa Reservation Desktop

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Altéa Reservation Desktop

Cryptic mode for expert reservation agents

Altéa Reservation Desktop

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Full graphical mode enables the easy integration of new reservation agents and more efficient booking of additional travel content (hotel, car, insurance, etc)

More on Altéa Reservation Desktop
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Business impact

Altéa Reservation is an airline reservation system that offers multiple business benefits. In particular, it enables you to provide enhanced, faster customer service as well as better control of the various channels.

  • Increased productivity

    Reduce the time it takes for your reservation agents to complete bookings by using automated processes
    Save up to 30% of reservation time

  • Increased revenue

    Increase sales from and to alliance partners using the carrier-preferred display. Increase revenue by optimising the distribution of selling classes at your points of sale

  • Customer satisfaction

    Apply customer preferences consistently across all your channels and partners during reservation. Speed up servicing

  • Increase revenue from CRM action

    Capture full journey information into enriched PNRs and use them dynamically to launch more efficient CRM activities

  • Efficient IT model

    Move to variable IT cost and benefit from shared infrastructure and community development. Reduce total cost of ownership

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Who can use it?

Altéa Reservation is used by airlines of all sizes - all over the world.

Because it is a modular solution, our airline reservation system can be tailored to fit any business environment and can be easily integrated with other airline applications.

In order to leverage maximum value from Altéa Reservation it is highly recommended that you implement the full Altéa Suite (which also includes Altéa Inventory and Altéa Departure Control) to guarantee seamless customer service.

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Implementation

Amadeus offers unique and highly experienced implementation teams as well as having streamlined the migration process to guarantee the lowest level of disruption and migration risk.

Implementation can be carried out at the same time as migration to Altéa Inventory and the process can take as little as 3 months, depending on the airline's size and complexity.

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Why take Altéa Reservation?

  • Successfully implement an optimised distribution strategy with all online and offline channels
  • Apply customer preferences consistently and provide seamless reservation services with your partners
  • Improve the productivity of your airline sales offices and call centres
  • Take advantage of a more efficient IT model
  • Fast and secure implementation
  • Perfect integration with Altéa Inventory and Altéa Departure Control
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