Full Altéa Suite

Altéa Suite A fully integrated Customer Management Solution to enable you to build new generation processes

Altéa Suite overview

The Altéa Suite is the complete passenger service system; delivering full reservation, inventory and departure control capabilities - and deliver a uniquely integrated customer management solution.

Implementing the entire Altéa Suite is the best way to reap the full value of a total business transformation and to make the move to new generation processes immediately.

Main Altéa Suite components

The main Altéa Suite features 3 core components, which are critical to embracing the full customer management process:

Altéa Reservation

Altéa Reservation

  • Customer profiles
  • Availability
  • Bookings
  • Fares & pricing
  • Ticketing & e-ticketing

Altéa Inventory

Altéa Inventory

  • Inventory control
  • Schedule management
  • Re-accomodation
  • Seating management

Altéa Departure Control

Altéa Departure Control

  • Check-in
  • Boarding pass issuance
  • Baggage management
  • Aircraft weight & balance
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Main Altéa options

Altéa is a very flexible passenger service system (airline PSS) and features a modular approach. You can select the best options for your business requirements from the following list:

    Altéa Inventory Altéa Reservation Altéa Departure Control
Altéa Reservation Desktop   *  
Altéa Airline Service Fees   *  
Altéa Call Centre   *  
Altéa Credit Card Acceptance   * *
Altéa e-Ticket Synchroniser   *  
Altéa Real Time Data Feeds * * *
Altéa Ticket Blacklist   * *
Altéa Automated Schedule & Re-accommodation *    
Altéa Point of Sale Inventory Control *   *
Altéa Full Inventory Control *    
Altéa Interactive Redemption & Upgrade   *  
Altéa Customer Value   * *
Altéa Check-in Desktop     *
Altéa Flight Management     *
Altéa Free Flow Codeshare * * *
Altéa Full Interactive Free Flow Codeshare * * *
Altéa Single PNR Free Flow Codeshare * * *
Altéa Passenger Watchlist     *
Altéa Second Site Disaster Recovery * * *
Altéa Communication to Point Of Presence * * *
Altéa Airport Link     *
Altéa Self Service Check In     *
Altéa Data Nexus * * *
Altéa Automated Customer Transfer     *
Altéa Printing and Reading   * *

Amadeus also offers a wide range of stand alone solutions and data services, which perfectly complement the Altéa Suite, enabling you to build a formidable foundation for a successful business transformation.

More on Amadeus Stand Alone IT Solutions
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5 core concepts that make all the difference

Built from the ground up on open technology, the Amadeus Altéa Customer Management Solution has been designed around the following core concepts:

    • Eliminate duplication and inconsistency by sharing a single version between components of all key data
    • Core processes driven by customer value
    • Full customer and journey information captured and made available
    • Business rules drive the main business processes. Intuitive graphical user interfaces and customisable workflows facilitate efficient and consistent service
    • Benefit from the combined input of a community of world-leading airlines
    • Enjoy seamless integration with alliances and partners
    • Modular architecture based on new generation, open standard technology
    • Highly configurable solution, designed with the latest business concepts in mind, such as self service and customer value, in mind
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Significant and rapid business impact

Migrating to Amadeus Altéa Customer Management Solution is a strategic move, which enables you to achieve a unique business transformation that will deliver significant financial benefits.

The return on investment depends on the scope of the solution, as well as your current processes, but you can generally expect payback within 3 years.

In February 2011 Amadeus is the market leader in Passenger Service Systems. More than 140 airlines are contracted for Altéa Reservation, over 100 have purchased Altéa Inventory and more than 60 have chosen Altéa Departure Control.

More on business impact
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Who can use it?

The full Altéa Suite is the chosen PSS for airlines of all sizes all over the world.

Because it is a modular solution, the Altéa Suite can be tailored to fit any business environment and to be easily integrated into a very wide range of upstream and downstream applications.

More Altéa Customers
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Implementation

Amadeus has a unique track record of successfully migrating critical airline systems to the Altéa Suite. In February 2011, over 135 airlines have implemented Altéa Reservation, over 90 airlines are using Altéa Inventory and more than 30 airlines benefit from Altéa Departure Control.

Amadeus offers unique and highly experienced implementation teams and has also streamlined the migration process to make it safer and faster.

We take the time to work with each individual customer to define the most appropriate migration strategy for them - whether it is a phased implementation or a big bang approach, or a combination of both.

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Why take the full Altéa Suite?

  • Make the move to new generation passenger service systems by implementing superior features with enhanced functionalities.
  • Transform your business fast and make an immediate difference for your customers, employees and shareholders.
  • Achieve a significant, sustainable and positive financial impact on your business (saving several euros per boarded passenger).
  • Integrate easily and seamlessly with partners on the global platform
  • Replace legacy technology with a more efficient IT model and move towards a future-proof platform.
  • Keep up-to-date with industry evolution through ongoing community platform development
  • Minimise the risk associated with your migration and transformation project
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