Amadeus Airline Ancillary Services

Amadeus Airline Ancillary Services Add more profitability. Add ancillary services.

Amadeus Airline Ancillary Services Overview

Amadeus Airline Ancillary Services delivers a comprehensive solution that enables airlines to create a highly profitable ancillary services offering and deliver unmatched levels of customer service.

Amadeus Airline Ancillary Services is fully integrated with all Amadeus Airline IT solutions including the Amadeus e-Commerce suite. In addition, Amadeus Airline Ancillary Services is fully industry compliant so can also be distributed through other participating GDS and airlines.

Main features

Completeness
  • A single comprehensive solution
  • Unique integrated solution encompassing sales, service delivery and revenue tracking and reporting
  • Enabling sales via all channels (direct, indirect, airport…)
  • Available at all customer touch points from shopping to arrival
  • Seamlessly integrated with all airline processes (planning, sales, accounting, airport operations, etc.)
Consistency
  • Centralised control and administration
    - Ensuring consistent policies across all touch points
  • Synchronisation between all business areas
    - Real time integration between all system components
  • Able to comply with industry standards (ATPCO products, RESCOM resolutions, Electronic Miscellaneous Documents)
Flexibility
  • Designed to manage all types of services
    - Both flight and non-flight related services
    - Both industry standard and airline specific services
  • Enabling sales at any time
    - Before, during or after ticket purchase
    - At the airport: during or after check-in, in the departure lounge…
  • Multiple fee filing mechanisms
  • Able to tailor the offer for each channel
    - Channel discrimination enables a targeted offering
  • Equally able to follow industry standards or a bespoke approach
Simplicity
  • Easy to add new services
    - Simple filing of offer and price
    - New services automatically added to all channels
  • High levels of automation
    - Automation designed to minimise staff interactions and requirement for procedural changes
  • Seamless integration with Airlines' loyalty systems & CRMs
  • Airlines able to control and maintain their own offering
    - Business rules framework
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User interface

Amadeus Airline Ancillary Services is fully integrated with Amadeus e-Commerce solutions.

Amadeus Airline Ancillary Services

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Amadeus Airline Ancillary Services

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Business impact

  • More efficient servicing

    High levels of automation avoiding the need for manual processing

  • Customer satisfaction

    Consistent and seamless service delivery, even following flight disruptions

    Automatic recognition of loyalty program status

    A solution that works across all you partners and across the alliances

  • Reduced costs

    Single solution covering all channels

    Simplified systems integration

  • Increased profitability

    Multi channel solution able to capture every sales opportunity

    Full visibility of payment status at airport enabling control of waivers

    Systematic tracking of revenues enabling improved decision making on services offer, pricing and targeting

    Automated cancellation of booked services when payment not received in time

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Who can use it?

All airlines can use Amadeus Airline Ancillary Services.

As of July 2010 it supports all sales channels.

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Why take it?

  • Increase your profitability
  • Improve your customer service
  • Obtain a more efficient servicing
  • Single solution covering all channels
  • Simplified system integration
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