With Altéa Customer Management Solution, full service airlines can choose to introduce new processes typically used by low cost carriers across part of their network. These processes include:

• Ticket-less reservation and check-in
• Pre-paid 'à la carte' services on board and at airport
• Effective revenue management techniques for condition-free pricing

Amadeus' unique positioning

Amadeus works in all airline segments and provides new generation Customer Management Solutions for both full service airlines (Altéa CMS) and low cost carriers (Pioneer CMS). This unique positioning enables us to deliver optimal solutions to new model airlines currently considering both business models.

The benefits of a single trusted IT partner

Having one IT provider to implement a Customer Management Solution to support your current and future business model simplifies the maintenance and evolution process while avoiding fragmentation of your organisation and systems.

What's more, working with a single trusted IT partner enables you to not only reduce the total cost of ownership of your IT solution but also to offer seamless service to your customers.

For example, Amadeus Altéa Customer Management Solution can create a bridge between your full service routes and ticket-less routes. This will enable automatic recognition of your repeat customers on each route and the smooth handling of their entire journey according to relevant business policies.