Altéa Data Nexus

Altéa Data Nexus Providing real-time decision support data.for your operational business processes

Altéa Data Nexus overview

The Altéa Data Nexus consolidates customer and sales data from across the entire customer management spectrum and updates it constantly.

All of the detailed information captured by Altéa Reservation, Altéa Inventory and Altéa Departure Control Solution is instantly available to support your critical operational decisions, such as sales analysis and forward booking performance.

Your agents can access complete and accurate information covering the entire customer journey, allowing them to make the best possible decisions without delay.

Altéa Data Nexus also provides complete and reliable data to downstream systems, bypassing the need to invest in complex and expensive data warehouse infrastructure.

Main Altéa Data Nexus features

Hosted central database
  • Cost-effective platform
  • Complete and consistent information
  • Storage of information for several months
Automated data feed
  • Instantly draw information from ticketing, reservation, inventory, departure control and loyalty systems, as well as other airline applications
Direct external access via API
  • Supports direct access to the database by airline applications
Automated export data feeds
  • Defined, consolidated data feeds to downstream applications
Event-driven alerts
  • Business rules define alert or notification criteria
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Business impact

With Altéa Data Nexus, you can access critical customer information in a cost-efficient way and implement sophisticated business applications.

  • Efficient IT model

    Eliminate the complexity of partial customer data feeds and system interfaces
    Seamless integration with other Altéa solutions
    Competitive variable IT costs

  • Business agility

    React faster to events and base decisions on operational data

  • Customer satisfaction

    Enhance customer service by providing accurate. information to your staff and CRM

  • Increased revenue

    Establish critical building blocks to implement advanced CRM and sophisticated revenue management techniques
    Increase revenue per customer

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Who can use it?

The Altéa Data Nexus can be used by any airline using Altéa Reservation, but it delivers even more value to those airlines using the full Altéa Suite.

Amadeus is able to feed data from any external system into Altéa Data Nexus.

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Implementation

The speed of implementation of Altéa Data Nexus depends on your current applications. However, it can be as fast as just a few weeks for an airline using the full Altéa Suite.

We will work with you to determine the most suitable, risk-free method of implementation, based on your IT complexity and business drivers.

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Why take Altéa Data Nexus?

  • Facilitate or enable the implementation of strategic downstream systems, such as CRM or O&D Revenue Management
  • Leverage information captured by the Altéa Customer Management Solution in a consistent and reliable manner
  • Easy access to critical data across your entire organisation
  • Cost-effective solution that requires minimal initial investment
  • Simplified IT infrastructure (reduced costs, increased flexibility)
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