Altéa Check-in Desktop

Altéa Check-in Desktop Speed up the customer check-in process

Altéa Check-in Desktop overview

Altéa Check-in Desktop is an intuitive workflow-driven user interface which ensures fast and consistent check-in and boarding services for all your customers.

Altéa Check-in Desktop has been designed from the ground up in conjunction with our Altéa Departure Control - Customer solution to take full advantage of the automated and customer-centric features that it provides.

It is the optimal option for enforcing best practices at the airport and for maximising the productivity of your check-in agents.

Main Altéa Check-in Desktop features

Intuitive workflows
  • The check-in process is optimised for the type of check-in being performed
  • Airport and travel-specific business rules can be used to customise workflows
  • Guided workflows ensure that all agents are able to efficiently deal with even the most complex scenarios
  • Supports multiple task management
  • Integrated dynamic agent alert system
Easy passenger identification
  • Passengers can be identified via multiple means , such as swiping of their passport, credit card or frequent flyer card
Full passenger data
  • Once the passenger has been identified, all relevant information, such as connecting flights, special service requests, frequent flyer details and information on linked passengers, is automatically available to the agent
Altéa Integration
  • Direct pass through to Altéa Reservation allows easy retrieval and updating of bookings and electronic tickets
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Graphical user interface

Check-in interface

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Check-in interface

The easy-to-use workflow oriented user interface ensures that the check-in experience is quick and adapted to each customer

Seat selection

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Seat selection

The seat map is shared by reservations and departure control systems to avoid any discrepancies

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Business impact

With Altéa Check-in Desktop, you can ensure that you take full advantage of the core capabilities of Altéa Departure Control - Customer, especially in terms of productivity and customer satisfaction.

  • Reduce costs

    Smart, guided workflows reduce the time required to deal with complex check-in scenarios
    Reduce the cost of airport staff training
    Gain up to 20% productivity at check-in

  • Increase revenue

    Enforced and easy collection of excess baggage charges

  • Increase customer satisfaction

    Improve the check-in experience
    Offer differentiated service to high value customers, easy customer identification and comprehensive coverage of flights and connections
    Efficient workflows reduce waiting time at the airport, particularly for passengers with, or waiting behind, complex check-ins

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Who can use it?

Altéa Check-in Desktop can be used by any airline using Altéa Departure Control - Customer.

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Implementation

Altéa Check-in Desktop is easy to implement and requires minimal training because it is an intuitive graphical interface.

It is normally implemented in conjunction with Altéa Departure Control - Customer. Amadeus will work with you to define the best strategy for roll-out of Altéa Departure Control - Customer to your airport stations while ensuring perfect service continuity.

The speed of implementation of Altéa Departure Control - Customer depends on the number of airport stations. However, it takes typically between 1 and 6 months and is facilitated by the reduced training required for Altéa Check-in Desktop.

Altéa Check-In Desktop is certified with all major CUTE providers.

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Why take Altéa Check-in Desktop?

  • Implement the quickest and best customer oriented check-in process
  • Take advantage of perfect integration with Altéa Departure Control - Customer
  • Save time for all of your airport customer service agents
  • Ensure consistent use of best practice methods across all of your airport operations
  • Enhance customer satisfaction via fast, efficient and comprehensive airport services
  • Benefit from having a single supplier across the entire scope of departure control
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