Altéa Reservation

Altéa Reservation Offer seamless service across channels and partners

Altéa Reservation overview

Since its launch in 1992, Altéa Reservation has continually evolved to become the leading new generation reservation solution. It will soon be used by about 140 airlines of all sizes and in all markets.

It enables airlines to ensure seamless reservation service across all sales channels through the unique sharing of reservation services between all airlines and travel agencies using the Amadeus GDS.

Altéa Reservation also streamlines the reservation and servicing process for your reservation agents by using unique automation features and a very powerful customer server.

Main Altéa Reservation features

Customer profile management
  • Easy creation of customer profiles from a PNR
  • Sharing of same customer records among airlines on the Altéa platform
Booking management
  • Dual city pair availability request
  • Advanced carrier preferred display
  • Unique automation features to create bookings
  • Automated PNR update with customer profile
  • Easy cross-selling with Amadeus Hotel, Car, Insurance and Rail content as well as PNR integration
  • Real-time access to archive PNR to facilitate servicing
  • Management of airline specific bookings and processes (frequent flyers, staff, groups and non-commercial)
Fares & pricing
  • Most up-to-date fare databases
  • Best-in-class algorithms to calculate pricing
Ticketing
  • Best-in-class e-ticketing capability, including rapid deployment of interlining
Sales via direct channels
  • Easy integration of solutions for both offline and online channels
Distribution via indirect channels
  • Unique distribution via Amadeus travel agencies and airlines on the Amadeus platform, sharing the same PNR and best access to availability
  • Distribution via any other GDS as well as other airlines channels
top

Main Altéa Reservation options

Altéa Reservation can be adapted to meet every airline's needs. You can select the best options for your business requirements from the following list:

Altéa Reservation Desktop
  • Empower your reservation agents and develop incremental revenue
Altéa Call Centre
  • Facilitate load sharing between call centres and empower your call centre agents
Altéa Airline Service Fees
  • Charge for the added value reservation services of your agents
Altéa Credit Card Acceptance
  • Secure credit card payments
Altéa Real Time Data Feeds
  • Rapidly use reservation data in other airline critical processes, such as revenue accounting and CRM
Altéa Interactive Redemption & Upgrade
  • Perform immediately critical frequent traveller servicing processes
top

User interface

Altéa Reservation is best accessed by Altéa Reservation Desktop, which offers users the choice of full graphical access mode or enhanced cryptic mode.

Altéa Reservation Desktop can easily incorporate any specific applications and allows you to create efficient workflows.

Altéa Reservation Desktop

Click to enlarge

Altéa Reservation Desktop

Cryptic mode for expert reservation agents

Altéa Reservation Desktop

Click to enlarge

Full graphical mode enables the easy integration of new reservation agents and more efficient booking of additional travel content (hotel, car, insurance, etc)

More on Altéa Reservation Desktop
top

Business impact

Altéa Reservation offers multiple business benefits. In particular, it enables you to provide enhanced, faster customer service as well as better control of the various channels.

  • Increased productivity

    Reduce the time it takes for your reservation agents to complete bookings by using automated processes
    Save up to 30% of reservation time

  • Increased revenue

    Increase sales from and to alliance partners using the carrier-preferred display. Increase revenue by optimising the distribution of selling classes at your points of sale

  • Customer satisfaction

    Apply customer preferences consistently across all your channels and partners during reservation. Speed up servicing

  • Increase revenue from CRM action

    Capture full journey information into enriched PNRs and use them dynamically to launch more efficient CRM activities

  • Efficient IT model

    Move to variable IT cost and benefit from shared infrastructure and community development. Reduce total cost of ownership

top

Who can use it?

Altéa Reservation is used by airlines of all sizes - all over the world.

Because it is a modular solution, Altéa Reservation can be tailored to fit any business environment and can be easily integrated with other airline applications.

In order to leverage maximum value from Altéa Reservation it is highly recommended that you implement the full Altéa Suite (which also includes Altéa Inventory and Altéa Departure Control) to guarantee seamless customer service.

top

Implementation

During the past two years, Amadeus has successfully migrated over 30 airlines, carrying more than 70 million passengers, to Altéa Reservation.

Amadeus offers unique and highly experienced implementation teams as well as having streamlined the migration process to guarantee the lowest level of disruption and migration risk.

Implementation can be carried out at the same time as migration to Altéa Inventory and the process can take as little as 3 months, depending on the airline's size and complexity.

top

Why take Altéa Reservation?

  • Successfully implement an optimised distribution strategy with all online and offline channels
  • Apply customer preferences consistently and provide seamless reservation services with your partners
  • Improve the productivity of your airline sales offices and call centres
  • Take advantage of a more efficient IT model
  • Fast and secure implementation
  • Perfect integration with Altéa Inventory and Altéa Departure Control
top

Customer feedback

KLM moved to Altéa Reservation overnight, migrating 1.2 million PNRs - and almost nobody noticed. Now, when a customer booked by Air France wants to change his flight at Schiphol airport, our KLM reservation agents can serve him seamlessly! For the Air France - KLM Group, using the state-of-the-art Amadeus reservation platform was critical to realising partner synergies and delivering seamless service for our customers.

Mr. Martijn van der Zee
VP Distribution and
E-Commerce
KLM Royal Dutch Airlines

Moving to the Altea Customer Management Solution is a strategic decision based on our need to replace current legacy systems, and to realize the benefits of a Common IT Platform (CITP) for the Star Alliance. Altea Reservation is a critical component of the Star CITP, which will offer the seamless service our customers need across all our sales channels and within the alliance. We were also impressed with the sophisticated features of this new generation solution, which will simplify work for our reservations agents.

Greg Taylor
Senior VP of Corporate Planning & Strategy
United Airlines

top