Amadeus Altéa Customer Management Solution

Altéa is the only new generation customer management solution that is currently in production. It is already the number one solution in the world, and will soon be managing over 30% of all passenger bookings worldwide. Altéa was selected as the Common IT Platform for Star Alliance.

A full solution to completely reinvent your critical processes

Built from the ground up on open technology, the Amadeus Altéa Customer Management Solution is designed to replace less flexible legacy passenger service systems and radically transform core airline processes to better meet the demands of today's challenging environment.

The Altéa Suite covers the whole customer value chain, as well as critical flight departure operations. It guarantees an unmatched level of integration and the elimination of duplicate data, and enables forward-thinking airlines to break free from the historical limitations of legacy systems.

Solve four issues with one solution

  • Replace legacy technology and move towards a new generation platform.
  • Implement superior functionality either immediately or incrementally while you add elements of the modular solution.
  • Integrate more easily and efficiently with partners who are already using the global platform.
  • Keep up-to-date with industry evolution through community platform development.

The STAR Alliance Common IT Platform represents the realization of a long time strategic goal, driven by the effort to better serve the customer and dramatically increase the speed of delivering new products to market.

Mr. Jaan Albrecht

CEO

Star Alliance