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Amadeus Customer Experience Management

Amadeus Customer Experience Management

Amadeus Customer Experience Management helps you provide your customers with services that are truly tailored to their needs.

To deliver a unique and meaningful customer experience, you need data. And that’s where we can help. Amadeus collects passenger information from online and offline data sources to identify your customers and segment them. We use criteria such as: past trips, travel preferences, ancillary purchases and more to build an accurate picture of each passenger. Equipped with this data, you can communicate with your customers on a more personal level. This in turn drives loyalty which should see your customers coming back to your airline again and again.
Key benefits
  • Recognise valuable customers and provide first-class levels of service to increase satisfaction and loyalty.
  • Respond quickly to specific situations such as delays or disruptions to minimise their impact.
  • Sell more ancillaries by identifying which services your customers are likely to value.
  • Create strong marketing campaigns by targeting customers with relevant offers.

 
 
Main features
  • Customer identification and knowledge computation engines process passenger data in real-time.
  • Intuitive graphical user interface displaying each customer profile in a user-friendly environment.
  • Traveller information is integrated into all business processes. This enables front-line staff to respond with personalised alerts at key touch points.
  • Amadeus offers consulting services to help define your Customer Experience strategy. These include: assessment, segmentation activities, persona building, journey mapping and more.
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