Improve your customer service
Be a true travel consultant by giving travelers the opportunity to purchase a fully customizable ticket and a complete choice of services. You can also benefit from this multi-channel solution, which enables you to capture every sales opportunity with complete visibility over the airline’s included and optional services offering for each fare, with automatic pricing of the services filed via ATPCo.
Compete with the direct & online channel
Amadeus’ airline content includes not just fares, but also ancillary services making sure that your offer is as strong as any other offer through any other channel.
You will get immediate confirmation of the availability of the ancillary service, with equal accuracy on pricing as with the air fare. Full integration with the PNR ,as well as your mid- and back-office processes, enables the minimization of manual errors and maximization of revenues.
This easy-to-use booking solution will save you time and money by accessing the airlines’ ancillary services content through your point-of-sale. It is fully integrated within the booking flow, minimizing time spent on training. Full integration with your mid- and back-office systems saves time which would have been spent on administrative tasks.
Ongoing innovation and investment in key air content gives you easy access to relevant additional content directly at the point-of-sale. By booking ancillary services via Amadeus, you will benefit from increased booking efficiencies, maximized revenues and profits, and crucially, better customer service which you can deliver time after time.
- Amadeus is the first GDS today offering an ancillary services catalogue integrated into a professional selling interface.
- Giving you an expanded range of content to sell within your preferred booking platform.
- Enhancing your customer service: increased parity with the airlines' own offer gives your customers more choice.
- Helping you to retain customers and remain competitive, as well as reinforcing your value as a travel consultant.
- Supporting all workflows with standardised processes and functionality, for minimal impact on your procedures.
|Airline||Ancillary services||Fulfillment type|
|AY – Finnair||Extra bags
|AF – Air France||Seat Plus||vMCO|
|AB – Air Berlin||Bags
|KL – KLM||Economy Comfort seats||vMCO|
- Complete visibility of airline’s included
optional services offering for each fare via a dynamic catalogue.
- A choice of graphic or cryptic catalogue displays informative pricing of the services.
- Sale of additional services supported both at time of ticket purchase and post ticket issuance, for multiple up-selling opportunities.
- Multi-channel: offline and online
- Fully integrated with PNR for mid/back-office process via the new Amadeus Interface Record: reduces additional work and the risk of errors, securing revenue and enhancing proper passenger follow-up.
- Automatic fulfillment via EMDs
- Easy to use fare shopping tools that will allow you to search for fares based on services and then automatically compare total price for your customers based on both fare
services offered (phase 3).
- Finland, Italy, Spain, Poland, Benelux, France, Scandinavia, Latvia, Lithuania, Czech Republic, Estonia.