Our values

Shape the future of travel

As a global company with a diverse range of employees – we are united by our common goals and values.

Diversity - of ideas, culture and language - has made us strong and means that we are truly 'close' to our customers. But we also believe that certain clear values need to unite us all and set out how we behave as a company.

See how we have developed our values together.

Our values are:

Customers first

  • We listen carefully and work as partners
  • We keep our promises
  • We are committed to our customers' success

Working together

  • We respect and embrace the diversity of all people and cultures
  • We collaborate positively across teams
  • We communicate clearly and act decisively

Taking responsibility

  • We are accountable for our own work
  • We act as owners and use company resources carefully
  • We continuously develop our skills and knowledge

Aiming for excellence

  • We strive to achieve outstanding results in a competitive market
  • We learn from our mistakes
  • We innovate and welcome change