MAP Handling selects Amadeus’ airport portfolio solution to improve service levels with airline customers
French-based ground handler implements new component of Amadeus´ portfolio --Amadeus Airport Contract & Billing -- for ground handlers and airports06/12/2013.
This implementation will mean that for each of MAP Handling’s airline customers, all contract details such as lists of services, status of handling and service level agreements (SLAs) will now be easily accessible. Details of the contract can be exported to mobile devices, allowing operational staff to record and track in real-time the services that are provided. This results in increased efficiency in handling and coordinating the services detailed in the contract, tracking additionalservices that are not included therein, as well as billing reports and invoices.
Already a user of Amadeus Altéa DCS for Ground Handlers, MAP Handling will be able to enhance the quality of its business analysis and improve key commercial decisions such as SLA performance and pricing policies, thanks to Amadeus Airport Contract& Billing.
“In the ground handlers’ world, excellence of service relies on efficiency of operations, alignment of planning, and optimisation of resources,” said Frederic Meyer, CEO Map Handling - AMC Group. “Based on the positive experiences we have had with Amadeus in the recent past, we look forward to cooperating with Amadeus to further improve the service levels we deliver to our airline partners.”
“In today’s competitive environment, ground handlers face the challenge of dealing with a large number of agreements and contracts across many different teams,” said John Jarrell, Head of Airport IT, Amadeus. “Amadeus Airport Contract & Billing will permit our launch partner, MAP Handling, to enhance the analysis of its operations, boosting efficiency and enabling the ground handler to make more informed decisions based on up-to-date data.”
The Airport Contract & Billing module is part of Amadeus’ holistic approach to ground handlers and airport solutions. For more information about Amadeus and its offerings, please visit www.amadeus.com/airports or www.amadeus.com/groundhandlers.
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Notes to the editors:
MAP Handling - AMC Group is a French-based ground handler supporting all airport activities from Commercial Aviation (passenger and cargo), Executive Aviation, Freight facilities, Training, In-flight catering to Airport Ground Equipment management.
Since its creation in 2005, the Group grows respecting its strategy of presence on the main French regional airports (Bordeaux, Brest, Le Bourget, Limoges, Lyon, Marseille, Montpellier, Nice, Nantes, Rennes, Strasbourg, St Nazaire and Toulouse).
To find out more about AMC Group visit www.amc-group.aero
MAP Handling – AMC Group
Telephone: +33 (0)22.214.171.124.48
Fax: +33 (0)126.96.36.199.00
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 73 local Amadeus Commercial Organisations globally.
The group operates a transaction-based business model. For the year ended December 31, 2012 the company reported revenues of €2,910.3million and EBITDA of €1,107.7 million.
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.
To find out more about Amadeus please visit www.amadeus.com