Amadeus launches Agenta en Español to serve the needs of Spanish-speaking travel agencies in the U.S.
New host solution provides independent and home-based agencies with consolidator airfares, booking tools, fulfillment and support in Spanish06/11/2013.
Specifically designed for independent and home-based travel agents who live in the US and speak Spanish or serve US-based Spanish-speaking customers, Agenta en Español gives agents access to relevant travel content such as consolidator airfares as well as tools and support in both Spanish and English. The solution addresses the needs of a growing segment of the independent travel agency market and is the only program of its kind offered by a global distribution system.
“Amadeus Agenta en Español gave us the necessary tools and support to speed up the ticket sale process and better serve my Spanish speaking agents,” said Jose Magana, owner of Universe Travel based in Hidalgo, Texas, and one of the several travel agencies that piloted Agenta en Español. “The program is affordable and extremely easy to use, allowing me to increase our commissions and run my business more efficiently, which in turn facilitated better service for our customers.”
Simple and straightforward to use, Agenta en Español allows travel agents to avoid costly start-up and administrative fees as all hosting, ticketing, fulfillment and customer support is provided by Amadeus-approved host agency partners in both Spanish and English. Amadeus is currently partnering with three host agencies: Dan Travel, Acapulco Travel and IberoAmericana Travel.
Agenta en Español is based on Amadeus Agenta, the long-established, low-cost, easy-to-use host solution available for travel agencies in North America. The solution combines travel technology and booking tools with host agency ticketing, fulfillment, administration and support and delivers competitive, negotiated fares and travel content via Amadeus’ flagship booking product, Amadeus Selling Platform Connect.
“The number of independent and home-based travel agencies has continued to increase at a steady pace and is now among the fastest growing industry segments. And with the Spanish-speaking population in the US also increasing, offering a tailored solution like Agenta en Español assures that travel agencies can make the most of their business opportunities and best serve their customers,” said Scott Alvis, Chief Marketing Officer, Amadeus North America.
Amadeus Agenta en Español provides time-saving tools, high-value content and support services that allow travel agents to streamline business operations and increase their market competitiveness. Features and benefits include:
- Access to consolidator airfares
- Bilingual help desk and support from veteran travel agents
- Hosting and fulfillment services from experienced travel professionals
- Full GDS reservation functionality available via any Internet connection
- Access to full GDS and non-GDS content
- Invoicing and itineraries
- Billing and redemption
- Quality control
- ARC sales filing and services
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Notes to editors:
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 73 local Amadeus Commercial Organizations globally.
The group operates a transaction-based business model. For the year ended December 31, 2012 the company reported revenues of €2,910.3million and EBITDA of €1,107.7 million.
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index. To find out more about Amadeus please visit www.amadeus.com.