FAQ

Most common questions about Amadeus.

  • Customer groups include travel providers (airlines, hotels, car rental companies, railway companies, ferry and cruise lines, insurance companies and tour operators), travel sellers (travel agencies) and travel buyers (corporations and travelers).
  • Amadeus North America includes six regional offices that provide sales, marketing and customer support. These locations include Boston, Mass.; Chicago, Ill.; Miami, Fla.; Tucson, Ariz.; Dallas, Tx.; and Toronto, Ont. 
     
    Amadeus North America's six locations are part of the Amadeus global network, which includes 73 Amadeus Commercial Organizations covering frontline activities in 195 countries. Amadeus central sites include Madrid, Spain (Corporate HQ & Marketing), Nice, France (Development) and Erding, Germany (Operations).

     
  • Today, there are 73 local Amadeus Commercial Organizations covering frontline activities in some 195 countries. Amadeus North America's six locations include Boston, Mass.; Chicago, Ill.; Miami, Fla.; Tucson, Ariz.; Dallas, Tx.; and Toronto, Ont. 
  • Amadeus’ solutions and services are used by our customer groups in different ways. More than 91,350 travel agency points-of-sale and over 67,180 airline sales offices use the Amadeus system to run their business. Many of the industry's other leading travel service providers use our modular technology to optimize their distribution and internal operational requirements.
  • Amadeus operates under a transaction-based business model that offers IT solutions to virtually all players in the travel industry. The Amadeus system processed 948 million key billed travel transactions in 2011.
  • Yes. Amadeus is traded on the Spanish Stock Exchanges as of April 29, 2010.
  • Since 2000, world-leading travel websites and airlines such as Expedia and Southwest Airlines have signed multi-year agreements with Amadeus. You can find a complete list of key milestones in the Our history page.
  • Scott Gutz is President & CEO. For a full list of executives, please visit our Key People page.