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Amadeus Service Hub

Shape the future of travel

Amadeus Service Hub

Amadeus Service Hub is your next-generation digital service portal, and contains more than 1,000 knowledge solutions, tips and guidance. This wide range of resources and educational material can be searched by keyword, topic and system error message, and is available at no additional charge to Amadeus customers. The Amadeus Service Hub is perfectly suited to current market conditions since it is designed to save time and reduce service fees.
 
More than simply a knowledge bank, agents can also log cases online for automatic processing by Amadeus Help Desk experts. Travel agents can then track the status of their logged cases, in addition to updating and closing cases online.
 
Our most recent addition to Amadeus Service Hub is the Cryptic entries which delivers even more time-saving and productivity benefits. The Amadeus Service Hub is designed to complement our telephone support and is yet another example of how Amadeus lives up to its promise to be a genuine partner to the travel industry.
  
How do I access Amadeus Service Hub?
You can access Amadeus Service Hub through a Smart Tab in the Amadeus Selling Platform. If you are an Amadeus Selling Platform user, you can self register through an easy process when logging in to the application for the first time.
 
If you don't have access to Amadeus Selling Platform, or you are a Third Party Provider, you can access Amadeus Service Hub via the URL https://servicehub.amadeus.com/. In order to get access via the URL,  you need a sign in account created by a delegated admistrator at your agency. For further details, please contact your manager.