Ancillary services

Amadeus have made offering ancillary services simple, allowing you to strengthen your customer’s loyalty and remain competitive.

Discover what is available for you today!

Stay competitive
With 47% of travellers already purchasing ancillary services directly online , offering these services to your customers is key to maintaining your competitive edge against the rest of the travel industry. This change represents a significant opportunity for you to continue to demonstrate your value as a travel consultant, by advising and booking a fully customised ticket.

Seamless & integrated
To help you best leverage this opportunity, Amadeus have developed a fully integrated solution that has your efficiency and profitability at heart, by completely incorporating ancillary services into the booking flow. Whether you are using the graphical interface or cryptic entries, booking & pricing ancillary services, is just as simple as booking airfares. The intuitive catalogue minimises the time required for training and gives you more time to do what you do best and make your customers even happier.

Ancillary services content is available through multiple points of sale, including Amadeus Selling Platform and Amadeus e-Travel Management, allowing you to capture every single sales opportunity. The bookings of ancillary services are reflected across your mid- and back-office, giving you complete visibility over your business, whilst minimising the risk of errors.

Be transparent
Competing on service is easier than competing on price. You can be transparent right from the start, by telling your customers what’s included in the fare and what’s complimentary, taking into consideration their frequent flyer status. This will allow you to build strong customer relationships that are based on trust and loyalty.

Customer loyalty
A direct result of providing great customer service is customer loyalty and retention. McKinsey & Co. research found that a loyal customer spends more and is less price-sensitive, whilst also being more likely to promote your business to others .

The Amadeus difference
By launching the dynamic services catalogue back in 2010, Amadeus was the first player in the travel industry to provide travel agencies with the content and functionality they need to deliver against changing traveller trends. In addition to this, we do our best to integrate the ancillary services content by signing full content deals with the airlines that include their optional services.

Key benefits

Amadeus is the first GDS today offering an ancillary services catalogue integrated into a professional selling interface.
Giving you an expanded range of content to sell within your preferred booking platform.
Enhancing your customer service: increased parity with the airlines' own offer gives your customers more choice.
Helping you to retain customers and remain competitive, as well as reinforcing your value as a travel consultant.
Supporting all workflows with standardised processes and functionality, for minimal impact on your procedures.

Main features

Complete visibility of airline’s included optional services offering for each fare via a dynamic catalogue.
A choice of graphic or cryptic catalogue displays informative pricing of the services.
Sale of additional services supported both at time of ticket purchase and post ticket issuance, for multiple up-selling opportunities.
Multi-channel: offline and online
Fully integrated with PNR for mid/back-office process via the new Amadeus Interface Record: reduces additional work and the risk of errors, securing revenue and enhancing proper passenger follow-up.
Automatic fulfilment via EMDs
Easy to use fare shopping tools that will allow you to search for fares based on services and then automatically compare total price for your customers based on both fare services offered (phase 3).

Integrating airlines' ancillary services as part of the offer to your clients will allow you to maintain customer satisfaction, increase your efficiency whilst staying competitive.