Amadeus UK prides itself on delivering excellent customer service
Technology is an enabler, but if it is not backed-up by first class customer support, it could mean failing to get the best out of any IT system or software. At Amadeus Ireland we take after-sales customer service and support seriously. We know that without the confidence and trust of our loyal customers, we could never have risen to become the leading travel technology company that we are today.
Amadeus e-Support Centre contains more than 1,000 knowledge solutions, tips and guidance. You can instantly access the Amadeus e-Support Centre through our Customer Area.
This wide range of resources and educational material can be searched for by keyword, topic and system error message and is available at no additional charge to Amadeus customers. In fact, the Amadeus e-Support Centre is perfectly suited to current market conditions since it is designed to save time and reduce telephone costs.
Any Amadeus Selling Platform user can self register themselves through an easy process when they log onto the application for the first time.
Delegated Administrators are able to manage who (among their colleagues) is permitted to access the Amadeus e-Support Centre. Amadeus strongly recommends that you take advantage of the added flexibility this feature provides, as it offers you full control over who is able to communicate directly with the Amadeus helpdesk via Amadeus e-Support Centre. Please see the Delegated Admin Guide for details on how to register additional users.