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Is your next position with Amadeus Egypt?

For applications or questions on career opportunities with Amadeus Egypt, please contact us indicating the job name (example: Key Account Manager) in the subject line of your e-mail:
 
 

 

Vacant positions:

Role: Key Account Manager
 

GENERAL OVERVIEW

Manage the relationships between decision-makers within strategic key accounts and the Amadeus Commercial Organization and is responsible for the overall satisfaction, acquisition, retention and development of the assigned key accounts (both existing customers and a pipeline of prospects). Deliver unmatched and high quality solutions to travel agents by working with existing product and support teams. Develop or enhance sales techniques under the direction of the Director of Sales.

 

JOB DESCRIPTION

  • Act as the link between a select portfolio of customers and the Amadeus organization for all client needs, liaising and coordinating with the various Amadeus departments to ensure customer support and satisfaction.
  • Manage the commercial contract ensuring commitments/targets are being correctly measured and met, payments made, products billed etc.
  • Ownership of request for proposal response, commercial modeling and presentations to customers at re-sign/contract renegotiation stage.
  • Build, develop and maintain relationships with decision-makers to develop opportunities.
  • Maintain and expand business within the accounts, visit clients and perform product demos as required.
  • Conduct regular business reviews across customer portfolio.
  • Comply with objectives set by the Director of Sales, achieve expected revenue, profitability, and satisfaction levels in portfolio.
  • Maintain a high level of current knowledge of the product portfolio and the benefits of specific products for Key Accounts as well as of other Key Accounts-specific information (trends, strategy, competitors, pricing, etc.).
  • Create, implement and monitor Key Account Development Plan (including presentation of plan to the Director of Sales on a regular basis).
  • Conduct regular customer satisfaction surveys.
  • Facilitate regular product strategy sessions with customers and work closely with the products and solutions team to design and propose best fit IT Solutions for prospects.
  • Work closely with the products and solutions team to provide customers with regular “health checks” and on deployment of new products.
  • Maintain valid, long-range pipeline.
  • Achieve monthly, quarterly and yearly acquisition targets for segments and renew at agreed profitability levels.
  • Set retention targets for the existing customer base.
  • Set revenue targets for existing customers through account development.
  • Engage with teams within Amadeus and with third-party providers as required to ensure the achievement of targets.
  • Ownership of contracting process.
  • Provide regular planning and reporting on customer activities to the Director of Sales and relevant teams across Amadeus.
  • Transmit relevant customer, market and competitor information, as well as product functionality requirements to the Director of Sales.
  • Maintain the highest levels of data accuracy on all accounts in the Customer Relationship Management system.
  • Document and implement relationship matrix across portfolio.
  • Detail and manage engagement strategy for re-sign and acquisition.
  • Ensure high levels of industry contacts and developed and maintained including strategic attendance at industry events.
  • Ensure key relationships within Amadeus are cultivated to deliver targeted results.
  • Create opportunities to discuss industry and business challenges and opportunities.
 

WORK EXPERIENCE AND SKILLS REQUIREMENTS

  • At least 6 years of sales management / customer relationship management experience.
  • Travel industry experience is required.
  • Understanding of IT solutions and services for local travel industry.
  • Ability to identify customers and market needs and approach them with new and innovative solutions.
  • Ability to develop professional relationships and credibility with customers, colleagues and line management.
  • Ability to work under heavy stress and efficiently manage multiple tasks.
  • Excellent communication, negotiation and problem-solving skills and ability to influence at all levels.
  • Team player, customer-focused and ability to relate to a wide range of people.
  • Ability to identify and provide resolutions to procedural / process issues in maintaining a “continuous improvement” philosophy.
  • Proficient with Microsoft Office suite.
  • Proficiency in English is essential, written and spoken.
 
 

 

Role: Sales Executive
 

GENERAL OVERVIEW

Responsible for interfacing with customers prior to and/or after sale. Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Analysis of customer inquiries to determine appropriate product literature and pricing schedules. Recognize new business opportunities. Provide account management, service and consulting to existing, new and conversion clients, including selling products/services/solutions to benefit the customer and increase productivity.

 

JOB DESCRIPTION

  • Arrange meetings with potential customers to prospect for new business.
  • Maintain and develop relationships with existing customers in person, and via phone calls and emails.
  • Gather market and customer information to gain a clear understanding of customers' businesses and requirements.
  • Identify customer product and services requirements and give recommendations to Amadeus products department regarding products and pricing policies.
  • Identify and develop new business opportunities while maintaining or increasing revenue and profitability.
  • Manage directly the targeting, sale, negotiation and contracting processes for additional products & services.
  • Represent Amadeus' interests within the customer organization and align customer needs with Amadeus sales’ objectives and develop an acquisition, development and retention strategic plan.
  • Negotiate on incentives, price and costs and delivery with travel agents and their managers and challenge any objections with a view to getting the customer to buy.
  • Ensure contract execution for the interest of both Amadeus and customer and liaise with financial to resolve issues.
  • Review own sales performance, aiming to meet or exceed targets.
  • Feed future industry trends to the Director of Sales and share best practices with colleagues.
  • Provide weekly visit plans and other required reports on activities to the Director of Sales.
  • Transmit relevant customer, market and competitor information, as well as product functionality requirements to the department.
  • Resolve customer issues by coordinating with helpdesk, training, IT and products departments and serve as an escalation point for customer issues when standard escalation processes have failed.
  • Align Amadeus departments to act on the priorities and objectives to meet account development plan, and to deliver unified responses to customer.
 

WORK EXPERIENCE AND SKILLS REQUIREMENTS

  • At least 2 years of sales management / customer relationship management experience.
  • Understanding of IT solutions and services for local travel industry.
  • Ability to identify customers and market needs and approach them with new and innovative solutions.
  • Ability to develop professional relationships and credibility with customers, colleagues and line management.
  • Ability to work under heavy stress and efficiently manage multiple tasks.
  • Excellent communication, negotiation and problem-solving skills and ability to influence at all levels.
  • Team player, customer-focused and ability to relate to a wide range of people.
  • Proficient with Microsoft Office suite.
  • Proficiency in English is essential, written and spoken.
 
 

 

Role: Products and solutions specialist
 

GENERAL OVERVIEW

Responsible for product management on a local level in coordination with central. Conduct efficient market studies for products and solution requirements. Promote product awareness and supervise the deployment process. Accountable for the implementation and follow-up of products and solutions. Monitor product performance and work to improve performance when needed.

 

JOB DESCRIPTION

  • Responsible for product study, analysis of the feasibility of the solution implementation.
  • Conduct all necessary testing, pilots and evaluate technical requirements.
  • Organize and maintain documentation (sales sheets, product user guides, technical guides, solution.
  • Responsible for the internal and external communication with demonstrations, internal awareness workshops and training sessions.
  • Assist sales and marketing activities in promoting Amadeus Solutions in terms of knowledge of the solution and its positioning.
  • Provide technical consultancy to travel agents and monitor product performance with relevant parties.
  • Conduct customer solution workshops and collect and analyze feedbacks from customers.
  • Ensure confidentiality agreements are signed with customers or partners, third parties, and facilitate contract review process.
  • Responsible for competitor product intelligence and analysis.
  • Report the achievement of personal business goals in line with the overall ACO strategy and goals.
  • Define, optimize and maintain procedures, processes and methodology to support the daily product management activity and assist with a full visibility in place.
 

WORK EXPERIENCE AND SKILLS REQUIREMENTS

  • Understanding of IT solutions and services for local travel industry.
  • Ability to identify market requirements and customer needs.
  • Ability to approach customers and market with new and innovative solutions.
  • Knowledge of a programming language is preferred.
  • Proficient with Microsoft Office suite.
  • Proficiency in English is essential, written and spoken.
  • Ability to work under heavy stress and efficiently manage multiple tasks.
  • Ability to develop professional relationships and credibility with line management.
  • Team player, customer-focused and ability to relate to a wide range of people.