Amadeus Benelux prides itself on delivering excellent customer service.
Technology is an enabler, but if it is not backed-up by first class customer support, it could mean failing to get the best out of any IT system or software. At Amadeus Benelux we take customer service and support seriously. We know that without the confidence and trust of our loyal customers, we could never have risen to become the leading travel technology company that we are today.
Our sophisticated phone system with skill based routing and possible call prioritisation, is integrated in our Customer Relation Management application, a day-to-day tool to record, track and follow up on your support queries. This tool allows us to standardise, manage and control services delivered across our complete support chain. It also enables us to provide you with a higher quality of service through the effective sharing of accurate information.
As your IT partner, to fully support your business and run it more efficiently & profitably, we deliver a complete range of services : from Help Desk support up to more specific services such as Premium Services, depending on your business needs.
Help Desk support
Besides the full access to our Amadeus e-Support Centre which is available 24/7 with a direct contact to our experts via the Amadeus Case Logging Functionality you are able to call the Amadeus Customer Service Centre in your local language.
Our experienced and friendly Customer Service Executives, located in Belgium and The Netherlands, have gained years of customer service experience from working within the travel industry prior to joining Amadeus. This experience, together with intensive Amadeus product training, results in excellent problem resolution skills.
With Amadeus Premium Services, we can deliver you with high quality value-added services. Each package includes best in class service modules and can be tailor-made to meet your specific needs.
In addition, we are able to offer you an Amadeus Global Help Desk support outside our local service hours, resulting in a 24/7 support coverage.
Amadeus e-Support Centre - Available 24/7!
Amadeus e-Support Centre contains more than 3,000 knowledge solutions, learning videos, learning documents, tips and guidance. You can instantly access the Amadeus e-Support Centre through the Amadeus Selling Platform.
This wide range of resources and educational material can be searched for by keyword, topic and system error message and is available at no additional charge to Amadeus customers. In fact, the Amadeus e-Support Centre is perfectly suited to current market conditions since it is designed to save time and reduce telephone costs.
More than simply a knowledge bank, agents can also log cases online for automatic processing by Amadeus Help Desk experts. Travel agents can then track the status of their logged cases, in addition to updating and closing cases online.
Our most recent addition to Amadeus e-Support Centre is the Cryptic entries which delivers even more time-saving and productivity benefits. The Amadeus e-Support Centre is designed to complement our telephone support and is yet another example of how Amadeus lives up to its promise to be a genuine partner to the travel industry.
Download the quick cards to discover how easy it is to search for knowledge or log a case with our help desk.
Amadeus e-Support Centre is accessible through a Smart Tab in Amadeus Selling Platform.
Any Amadeus Selling Platform user can self-register through an easy process when they log onto the application for the first time.