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Amadeus Travel Alerts Notifier (ATAN)


Amadeus Travel Alerts Notifier keeps your travellers up to date from their initial booking up to their arrival back home. Reinforce your customer service and save valuable resources with the efficient delivery of automatic flight status messages.
Amadeus Travel Alerts Notifier delivers instant alerts to your travellers via SMS or e-mail for flight changes and flight status updates at the airport. Travellers can also receive e-ticket reminders, guaranteeing peace of mind without the need for agent intervention. Messages are sent automatically and in real-time, ensuring travellers receive information quickly and helping to reduce enquiries to call centres. Notifications can be customised and provided in your travellers' preferred language for a truly personalised service and a smoother travel experience.
Key benefits
Save time and cut costs 
  • Automate your customer support activity and increase agent productivity 
  • Save valuable time as no manual action is needed to trigger notifications 
  • Real-time notifications help to reduce call centre and helpdesk queries
Reinforce your customer service 
  • Proactive notifications in event of flight disruptions are unanimously preferred by travellers 
  • Increase the brand awareness of your agency by customising your messages 
  • Provide a personalised service in your customers’ preferred language
Seamless integration 
  • Implementation is easy and deployment quick, with minimal training needed 
  • Available to integrate with any Amadeus front-office solution 
  • Message status tracking within the booking history simplifies follow-up
Main features
Amadeus Travel Alerts Notifier delivers alerts to your travellers automatically and in real-time for the following events:
  • Electronic ticket issuance
  • Waitlist clearance
  • Flight Changes:
_ Schedule change
_ Flight number change
_ Flight date change
_ Flight routing change
_ Change of seat allocation
_ Re-accommodation
_ Air segment cancellation
  • Flight Status:
_ Flight delay
_ Terminal departure change
_ Baggage claim