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Amadeus Electronic Miscellaneous Document

Amadeus Electronic Miscellaneous Document

Amadeus offers a complete EMD solution, fully compliant with the latest industry mandates and signed-off by IATA, enabling you to issue documents for travel related services, including unbundled airline services.
The new EMD provides you with a single, standard method to issue all travel related services, replacing the existing automated MCO, Amadeus virtual MCO and IATA virtual MPD. All IATA and ARC agents will need to adopt the new standard by the end of 2013, when paper documentation will be withdrawn from use.
 
Amadeus offers you a full EMD solution, with two types of document available:
- EMD-S (stand-alone) - the stand-alone EMD can be used independently from a flight ticket, and can be issued for services such as car rental or lounge access. This type of EMD will replace the current MCO used to collect residual value or penalty fees.
- EMD-A (associated) - the associated EMD is issued for services directly linked to a flight coupon, for example excess baggage or a seat reservation, and the status of both coupons is synchronized.

Key benefits
  • Industry standard
    Amadeus is leading the industry in a single, standard method to issue all airline services
  • Highly flexible
    The EMD offers a high level of flexibility and is fully customisable to your market specifications and/or to local market constraints
  • Enhanced functionality
    The EMD brings enhanced functionality, delivering interlining, multi-coupon functionality and e-ticket association
  • Fully integrated
    The EMD is fully integrated in the Amadeus system with a one-stop view in the PNR, as well as automatic reporting in the sales report and back-office systems via the Amadeus Interface Record
     
Main features
Amadeus offers you a full EMD solution, with two types of document available:
 
  • EMD-S (stand-alone) - Fully replaces the paper automated and virtual MCO. Not necessarily linked to the flight ticket. Can be issued in connection with a ticket (as a reference). Can be used at different stages of the sales flow (at issuance, change of status time, etc.). Examples: vouchers, residual value
  • EMD-A (associated) - Directly linked to an individual flight coupon. Used to collect charges at the same time as the flight coupon (the status for both coupons is synchronised). Can be automatically or manually associated and disassociated from an e-ticket. Example: excess baggage, meal
     
 The Amadeus EMD delivers enhanced functionality compared with the MCO, including interlining facility, multi-coupon functionality and e-ticket association. It also provides automatic fulfilment for the new Amadeus ancillary services solution, offering a high level of flexibility that you can tailor to your customer's needs.
 
Amadeus' EMD solution is fully integrated in the reservation and sales flow, with all processing harmonised within your customer's booking. This facilitates servicing, and gives you a one-stop view of your customer's travel choices in a single PNR. Updates are made in real-time, with reporting data automatically fed to the sales report and back-office systems through the Amadeus Interface Record (AIR).
 
 

The Electronic Miscellaneous Document (EMD) is the new industry standard method that enables agents to issue documents for travel related services, including unbundled airline services.
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