• Amadeus Home
  • Tour operators
  • Our portfolio
  • Manage
  • Optimisation and automation
  • Amadeus Agency Manager

Amadeus Agency Manager


Spend more time serving your customers and less on administration. Amadeus Agency Manager helps to take care of everyday processes, freeing up your time to offer your customers the first class service they deserve.
Amadeus Agency Manager integrates seamlessly with the Amadeus Selling Platform, enabling smooth data flow between the mid and back office. It’s also compatible with third-party back-office systems and multiple Global Distribution Systems (GDS), making it highly flexible.
Managing your business' operations has never been easier!
Key benefits
  • Increase productivity: automated systems enable touchless invoicing directly after ticketing, eliminating human error. Provides customisable reports for your in-house and global needs
  • Complete integration across multiple markets: compliant with multiple content providers and consistent across all the markets it operates in. Open to 3rd party back office systems
  • Option of integration with Amadeus Selling Platform, our leading point-of-sale application, to form an effective and seamless front-to-mid office, through Amadeus Sales Management Solution
  • Improve your revenue management: proven margin control system which checks the margin of each product or dossier based on purchase price. Automatic invoicing and service fee calculation
Main features
  • Compliant in over 20 countries, includes VAT handling, local languages, local provider integration, local credit card integration and gobal reporting
  • Data quality control for Amadeus Accounting Amadeus Management Information Systems. Creates profiles for passenger, supplier, product and agency.
  • Travel file containing every trip element from multiple sources.
  • Margin control system (forecasted and actual). Flexible transaction fee solution with automatic service fee calculation. Agenda to help plan individual consultants’ and the teams’ daily activities.
  • Modular technology, which gives you the freedom and flexibility to use only those products that meet your specific business needs
  • Produce consistent documentation such as invoices, order confirmations, credit notes, vouchers and more
  • Standardise internal, customer and supplier reports
  • Automate handling of local taxes and VAT
  • Carry out data quality control for Amadeus Accounting Amadeus Management Information Systems
  • Provide consistently good service to your global customers by using local content and global reporting
  • Create profiles for your customers, suppliers, products and agency
  • Generate travel itineraries and files containing every trip element from multiple sources
  • Systematically control your profit margins, both forecasted and actual
  • Customise your transaction fee system, and automate the calculation of your service fees

Watch the demo video about Amadeus Agency Manager. The travel industry's most widely used mid-office solution and the flagship of Amadeus Business Management solutions.
  • Amadeus Agency Manager expert services - Info sheet

    You have been using Amadeus Agency Manager for some years now. Your Mid-and-Back Office solution is working fine although new needs and challenges have certainly surfaced. Amadeus Agency Manager Expert Services will help boost your IT solution and reduce maintenance costs by optimising your Amadeus Agency Manager thanks to a set of tailored consulting,configuration and training services.