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Global reach, Local Services and Support


Amadeus Rail Systems benefit from the robust support of a global company with:

  • Network connecting close to 92,000 travel agencies
  • Worldwide presence with local offices and support in 73 countries serving over 195 countries
  • 24/7 and 365 day global customer service
Key benefits
  • Peace of mind with around the clock support
  • Efficiency through professional training and documentation to ensure optimal use of products
  • Extended reach: local marketing support to help promote your rail services to travel agents so more agents prefer to book your services rather than competition
  • Local expertise and support, implementation in local language (ACO involvement)
Main features
24/7 helpdesk support
  • A help desk is available for users who require support when using an Amadeus product with trained staff on hand in 200 markets to assist with user queries
Training and documentation
  • A critical success factor is to ensure that users are fully aware of products’ features and competent in using them
  • Amadeus provides partial or full training as well as the right documentation to make sure that our solutions are implemented to maximum effect