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Amadeus Global Retailing & Distributions Systems – Direct Channel

Components
e-Retail
Retail Processes



Availabitliy and Dynamic Pricing

Retail processes


Retailing business rules

Retailing business optimisation

Enable a rich, tailored offer to customers across all touch-points via:

  • A customer record containing relevant traveller information (e.g. frequent flyer information, corporate profile, travel details, preferences, payment profile)
  • A shopping cart allowing the customer to complete the purchase at any time during the shopping process.
  • Integration with merchandising systems (shopping, ancillary)

Allow control of your retailing strategy with administration & business rules accessible via a user friendly interface

Adapt the shopping experience to travellers based on their personal preferences and context

Implement performance and tracking metrics to measure performance against the airline’s defined retailing KPIs

Airline

Airline

Retailing User Interfaces

&

Web services

Optimised customer experience across all touch-points to drive brand loyalty and increase revenue

  • Digital (web, tablets, mobile)
  • Physical (kiosk, call centre, DCS agent, airborne)
  • Virtual (notifications, mails)
  Available today Amadeus Value
e-Retail
Retail Processes



Availabitliy and Dynamic Pricing

Retail processes


Retailing business rules

Retailing business optimisation

  • Integration with shopping solutions: Amadeus Flex Pricer, Amadeus Affinity shopper & Amadeus Awards Suite
  • Amadeus Airline Ancillary Services & cross-sell products (car, insurance)
  • Amadeus Ticket Changer Suite
  • Integration with Payment solutions
  • Shopping Basket
  • Campaign Management and Promo Codes
  • Contextualisation with e-Personalise Content and rules engine

Over 115 airlines use Amadeus e-commerce solutions today

Mobile product in use by 30 airlines today

Airlines sold over €24.5b worth of tickets in 2013 using Amadeus e-commerce solutions

Airline

Airline

Retailing User Interfaces

&

Web services

Customer solutions:

  • e-Commerce standard user interface
  • Mobile & tablet solutions
  • Digital services to build customised user interface
  • Self-service check-in via kiosks & web agent solutions
  • ARD for call centre & DCS agents
  • Agent inflight mobile app (Airborne Agent)
  • XML interfaces allowing airlines to connect their own applications