After six years, Loyalty 2016’s timely return to Asia marks a renewed interest in the financial benefits and opportunities available to Asian carriers through frequent flyer programs. The Asia Pacific region is already the world’s biggest aviation region in terms of numbers, and expected growth rates indicate that this region will be double the size of Europe and North America combined.
Start Date: 29/02/2016
End Date: 02/03/2016
Venue: Millenium Hilton Bangkok, 123 Charoennakorn Road klongsan Bangkok 10600, Thailand
Amadeus will be participating in a panel and a workshop, and you can also come visit us at stand number 8.
The panel discussion: 'Exploiting the potential of infrequent travellers' will have as panelists Christian Baillet, Associate Director APAC AIT Sales, Amadeus IT Group; Stuart Dinnis, Director of Loyalty, Virgin America; Gabi Kool, CEO, Coalition Rewards and Sarah Butterfass, Vice President Loyalty, Orbitz Worldwide. Dominic Matthews, Senior Manager, Customer Experience and Loyalty, Amadeus IT Group, will join the workshop: ‘Loyalty as foundation for CRM’, which will be moderated by Kevin O'Toole, Head of Strategy, Flightglobal and Ravindra Bhagwanani, Managing Director, Global Flight.
When a loyalty program fails to align with a company’s overall strategy, all sorts of factors and issues arise. It is integral to ensure you are capturing and maintaining a strong and healthy frequent flyer customer base, which is why it’s important to dedicate time to improving your program, away from the office. The objective of this event is to learn through a varied program of in-depth presentations, masterclasses, product workshops and panel discussions addressing the most important issues facing the loyalty industry.
Loyalty provides over 5 hours of networking time to ensure you make those integral business connections and strengthen existing partnerships to discover the latest new trends, products and technology in loyalty. During the event, Loyalty gives the opportunity to meet different players of the sector such as airlines, hotels, car rental firms, retailers, casinos and retail organizations.