No business traveller wants to pay for a bag at the last minute at the airport, and no travel manager enjoys going to several websites to book different elements of their clients’ trips.
Thanks to Amadeus Web Services, Egencia business travellers are now able to book extra baggage at the same time they book their flight. As of March 1, travel management company Egencia has been offering merchandising content to its clients for more than 10 airlines, including Air France, its pilot airline partner.
“At Egencia, we work hard at putting everything business travellers need in one place to help make their experience better. Letting travellers and our travel agents book extra baggage along with the rest of the trip does just that. This is good for our travellers, it’s good for our agents, and it’s good for our airline partners,” says Igor Marchal, Director of Supply Development at Egencia.
The Egencia move to integrate merchandising comes one year after its parent company, Expedia, began offering Amadeus Airline Fare Families to its leisure travellers.
“In 2015, we saw online travel agencies and airlines embrace merchandising in a big way, and we think travel management companies will join in on the action in 2016. Seats and bags are just the beginning. New ways to book a flight, including rich content, are just around the corner,” says Pedro Espin, the Associate Director for Merchandising and Personalisation at Amadeus.
Amadeus observed a nearly 100% growth in the sale of airline ancillary services by travel agencies — especially online travel agencies — in 2015. Amadeus expects this growth to continue given the evolution of airline content, and the strong demand for merchandising technology from all players in the travel market.
Egencia is a leading corporate travel company that provides content, technology, service and reporting to business travellers and their companies in 65 countries worldwide.