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Caribbean Airlines selects Amadeus to upgrade its Passenger Service System

Piarco, Trinidad and Tobago, 2 July 2015 – Caribbean Airlines has selected Amadeus as the provider to upgrade its Passenger Service System. The combined reservations, airport check-in, ticketing, inventory management system, and eCommerce will usher in a new era for Caribbean Airlines and its customers as part of the airlines’ overall customer-centric strategy.

By unifying these systems, every customer touch point will be consolidated with the ability to provide comprehensive real-time information.  Also, a more versatile website would enable passengers to better manage their travel experience.
 
“Amadeus is a leading technology partner for the global travel industry which provides reliable, modern and cutting edge solutions to over 120 airlines worldwide. Caribbean Airlines is thrilled to have signed this important contract to become a strategic partner with them. Given the fiercely competitive nature of the airline industry, this acquisition is a good commercial tool to compete against formidable airlines” stated George Reeleder, CAL’s Vice President Commercial Operations. 
 
“An integrated IT platform provides unique capabilities and efficiencies for airlines seeking to stand out against the competition in a busy marketplace, and we are delighted that, following a thorough evaluation of available solutions, Caribbean Airlines has chosen to partner with Amadeus to benefit from the industry-leading Amadeus Altéa Suite,” said John Dabkowski, VP Airline Commercial, Amadeus.  
 
Dabkowski continued: “Our next-generation technology will enable Caribbean Airlines to deliver its vision for a customer-centric travel experience, and we look forward to working together to achieve this.”
 
By March 2016, Caribbean Airlines expects to complete the full migration. The first phase will be finished by the end of November 2015.
 
- ENDS -
 
Notes to the editors
About Caribbean Airlines
Caribbean Airlines operates more than 600 weekly flights to 19 destinations in the Caribbean, North and South America and the United Kingdom. The airline’s fleet of 21 is comprised of Boeing 737-800, Boeing 767-300ER and ATR72-600 aircraft. Headquartered in Trinidad and Tobago, and with an operational base in Jamaica, Caribbean Airlines employs more than 1600 people. The airline is a member of the International Air Transport Association (IATA). To learn more, please visit www.caribbean-airlines.com
 
About Amadeus
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
 
The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally. 
 
The group operates a transaction-based business model.  
 
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.
 
To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry.
 
   
Contact details
Tomás Monge 
Corporate Communication Manager 
Amadeus IT Group SA 
T: +34 911 771 662
tomas.monge@amadeus.com