Amadeus Fare Families will enable the integrated deployment of SWISS’ new fare structure to provide a consistent offer to both intermediaries and travellers. By branding and differentiating its products and services, SWISS will be able to show the full value of each fare family offering greater transparency on product characteristics and terms and conditions.
Through this enhanced shopping experience, Travel Agents will be able to better service and advise their customers, as well as upsell from one fare family to the next based on individual needs and preferences. Travellers will benefit from increased transparency and greater travel customisation through the channel of their choice.
“We are pleased to simultaneously introduce our new branded fares in our direct and indirect channels so Amadeus Travel Agents and SWISS customers can enjoy a consistent offer and shopping experience. This represents the next step in our merchandising strategy as we brand and evolve our products according to traveller needs” Marcus H. Frank, Vice President and Head of Revenue Management, Pricing and Distribution at SWISS said.
Decius Valmorbida, Vice President of Distribution Marketing at Amadeus adds: "We are happy to support SWISS’ multi-channel merchandising strategy through Amadeus Fare Families, which reshapes the way airlines package, present and upsell their products to travel agents and consumers. With deep end-to-end integration across all Amadeus retailing interfaces and points of sale, the solution embodies the leading role that our technology plays in the travel industry and our commitment to innovation”.
SWISS is the first airline to go live with ATPCo Branded Fares and Amadeus is the first technology provider to support this new industry standard, offering airlines the ability to file centrally or directly in the Amadeus system.
Amadeus Fare Families is a completely automated solution that allows airlines to brand, differentiate and proactively upsell their products and services in the indirect channel. It is fully integrated with Travel Agency mid- and back-office systems to facilitate reporting and customer servicing.
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Swiss International Air Lines (SWISS) is Switzerland’s national airline, serving 106 destinations in 49 countries from Zurich and Geneva and carrying over 16 million passengers a year with its 95-aircraft fleet. The company’s Swiss WorldCargo division provides a comprehensive range of airport-to-airport airfreight services for high-value and care-intensive consignments to some 120 destinations in over 80 countries. As “The Airline of Switzerland”, SWISS embodies the country’s traditional values, and is committed to delivering the highest product and service quality. With its workforce of some 8,250 personnel, SWISS generated total operating income of CHF 5.2 billion in 2014. SWISS is part of the Lufthansa Group, and is also a member of Star Alliance, the world’s biggest airline network.
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally.
The group operates a transaction-based business model.
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.
To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry.
Corporate Communication Manager
Amadeus IT Group SA
T: +34 911 771 662