Madrid, Spain, 31 July 2014: Amadeus, a leading technology partner for the global travel industry, and Japan Airlines (JAL), one of the leading Asia-Pacific carriers which operates more than 220 aircraft domestically and overseas, today announce that an agreement has been reached for Amadeus to provide the airline with its full Altéa Suite of IT solutions.
The agreement, which sees JAL become the latest oneworld airline to adopt Amadeus’ Altéa, will allow the airline to replace its existing passenger service system, which was originally activated back in 1969. With this in mind JAL will migrate to Altéa in order to deliver a modern, customer-centric IT foundation across both its domestic and international routes.
JAL undertook the decision to modernise its approach to IT as part of a wider corporate transformation programme. To ensure a smooth migration to the Altéa Suite, the process will be supported by the local Amadeus Airline IT team based in Tokyo.
Hideki Kikuyama, Senior Managing Executive Officer Management Division Route Marketing, Japan Airlines said, “We are very proud to have signed this important contract with Amadeus as it becomes a strategic IT partner to Japan Airlines. Our aim is to deliver a high quality, full service offering for international flights whilst delivering convenience and simplicity for domestic flights. The latest approaches to customer management and IT are fundamental to this strategy and we have found a partner in Amadeus willing to invest in only the most modern, future-looking and cutting-edge solutions.”
Julia Sattel, Senior Vice President, Airline IT, Amadeus added, “We are extremely pleased to welcome JAL into our growing Altéa community. This agreement follows a period of sustained growth for our suite of products and services across the entire Asia Pacific region in particular. Indeed, as well as JAL we are currently working with a number of leading airlines across the region, and our commitment to Asia has never been higher. Both in Asia Pacific and beyond we are helping our customers to better connect, manage and serve the evolving 21st Century traveller”.
Sattel continued, “In parallel, as our technology is based upon open systems we are confident that it will deliver the flexibility, responsiveness and scalability required to cater to JAL’s evolving commercial requirements”.
To date, more than 120 airlines have contracted Amadeus Altéa. Based on existing contracts, Amadeus estimates that by 2015 the number of Passengers Boarded (PBs) managed by Altéa will be around 800 million.
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Notes to the editors:
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organisations globally.
The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol “AMS.MC” and is a component of the IBEX 35 index or find out more about Amadeus please visit www.amadeus.com