· The Amadeus Mobile Messenger solution is a unique way of handling traveller tracking and communications in any travel disruption or crisis situation on iPhone, Android, BlackBerry and Windows
Madrid, Spain, 16 October, 2012: Amadeus, a leading technology partner for the global travel industry, has signed a global reseller partnership agreement with Charter Solutions International, a U.S. based mobile technology provider, to offer solutions for TMCs and corporations to handle global traveller tracking and communication in any travel disruption or crisis situation. The proprietary Charter Solutions tool will be called Amadeus Mobile Messenger and will be marketed, implemented and supported by Amadeus worldwide.
Amadeus Mobile Messenger is a stand-alone solution which works interactively with smart devices such as iPhone, Blackberry, Android and Windows, using advanced messaging technology and standard SMS. The solution has ground breaking new features such as the support of TMC workflows, itinerary locking, automated communication and travel simulation capabilities, which allow TMCs and corporations to better manage and assist travellers proactively and efficiently at the time of travel disruption and crisis.
With a sophisticated and rich graphical user interface, the solution supports and automates travel agency business processes in communication with travellers on the road. Corporations are able to locate and take care of travelling staff with the best available tools on the market. Call centres can also use this tool to manage their workforce more effectively by reaching out to their travellers as events unfold, thereby reducing call volumes to their locations.
Derek S. Beveridge, CEO Charter Solutions International stated: "I am delighted about our new partnership with Amadeus, a global leader of technology solutions for the travel industry. We are privileged that Amadeus has chosen our patent pending platform for travel disruption management and sophisticated pre-trip visualisation. We look forward to expanding our partnership with Amadeus by adding new modules for our platform such as active compliance monitoring, risk intelligence and RAVE (reverse auction voucher engine) for travellers."
Albert Pozo, VP Global Customer Group, Amadeus commented: “As a company dedicated to providing the world´s best travel technology and consultancy to corporations, Amadeus is pleased to have signed a partnership with Charter Solutions International. Mobile solutions are leading travel industry trends, especially when facing unexpected emergency situations. Corporations need technology that helps them to fulfil their duty of care obligations by informing, locating and assisting their travellers in times of crisis, using technology that is compatible with their corporate travel policy and cost saving objectives.¨
Amadeus Mobile Messenger is part of Amadeus’ corporate travel management solution, used by over 6,000 corporations in 59 markets, which serves corporations´ travel needs through a single entry point.
Amadeus Mobile Messenger is being featured at the Amadeus booth at the ACTE Global Education Conference in Rome from October 14-16.
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Notes to the editors:
Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
Customer groups include travel providers (e.g. airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers).
The group operates a transaction-based business model and processed more than 947 million billable travel transactions in 2011.
Amadeus has central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations – data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries.
Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. It is a component of the IBEX 35, STOXX Europe 600 Index, and the Dow Jones Sustainability Index (DJSI).
For the year ended December 31, 2011 the company reported like-for-like revenues of €2,712 million and EBITDA of €1,039 million. The Amadeus group employs around 10,000 people worldwide, with 123 nationalities represented at the central offices.
Charter Solutions is a leading provider of unique dashboard mapping and mobility platforms for the business travel and consumer travel marketplace. Our customer groups are travel management companies, travel agencies, GDS and corporations. Additional modules include risk intelligence, duty of care, comprehensive employee support, vendor contract management, hotel rate analysis and RAVE, a new reverse auction voucher engine which allows travelers and restaurants to facilitate mutually beneficial transactions. Charter Solutions headquarters are based in Atlanta, Georgia with branch offices in Phoenix, Arizona and Palm City, Florida.
Telephone: +34 91 582 0160
Fax: +34 91 582 0188