The migration sees the replacement of the two legacy systems that have served each airline for the last forty years and marks a major step in the group’s initiative to modernise and consolidate its Passenger Service System.
Fully integrated with Altéa Reservation, the common airline group’s reservation system, Altéa Inventory allows Air France-KLM to benefit from unique capabilities such as real-time seat availability across all direct and indirect channels including online distributors, and to take advantage of the most advanced revenue management techniques.
“This successful migration is a strategic step towards the transformation of our IT systems and the achievement of Air France-KLM synergies.” said Bruno Matheu, Air France-KLM eVP Marketing, Revenue-Management and Network. “Thanks to the flexibility of Altéa Inventory, the Air France-KLM group has been able to migrate to a platform supporting the combined advanced needs of two major airlines whilst leveraging both carriers’ best practices”.
"The capability of Altéa Inventory is a key building block towards the creation of a new generation revenue management system common to Air France and KLM that will allow global optimisation of our unique co-branded network”, added Pieter Bootsma, Air France-KLM Senior VP Revenue Management.
The project was a major undertaking over several years that delivered noteworthy improvements to the Amadeus platform such as availability cascading, full support of journey data and enhanced automated flight re-accommodation and schedule management. With nearly two million flights involved as part of the process and with more than fifty systems impacted, the migration was especially significant. Indeed, it required two critical system cutovers in only two weeks where Air France and its franchisee airlines (Regional, Brit Air, City Jet, VLM and CCM) plus KLM and its partner airlines (Kenya Airways and Martinair) were transitioned to the Amadeus platform.
“In a project of this magnitude, the collaboration between Air France, KLM and Amadeus was instrumental to ensuring a seamless project execution and a smooth operational start for the new platform” said Philippe Chér̀eque, Amadeus EVP, Commercial. “We are proud to have provided the necessary technology and skills to accommodate the combined complexity of such large airlines in a true partnership approach. Working with Air France and KLM was an enriching experience that pushed us to stay at the forefront of innovation and enabled the integration of interesting new features in the Altéa suite”.
Air France-KLM will complement the adoption of the Altéa suite with the upcoming integration of ticketing and departure control systems over the coming years, with the objective to further integrate both airlines’ critical operational processes and deliver long term competitive advantage.
Notes to the editors
The Air France-KLM Group was set up in 2004 and comprises a holding company and two airlines that have retained their separate brand and identity. Together, Air France and KLM serve an extensive global network structured around their hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. Currently, the group has a workforce of over 104,000, carries 71 million passengers annually to 244 destinations worldwide, and operates a fleet of over 594 aircrafts. This reflects its newfound position as the global market leader in terms of revenues, with a total revenue of 21 billion euros in 2009/2010. Air France and KLM are members of the SkyTeam Alliance, whose services span the world. Air France was founded in 1933, KLM in 1919.
Amadeus is the leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
Customer groups include travel providers (e.g airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers).
The group operates a transaction-based business model and processed more than 670 million billable travel transactions in 2009. It has extensive experience in the system migration process, having helped 31 airlines successfully transition to Altéa during 2009 alone. Amadeus Altéa Inventory is a critical component of the Altéa Suite and has been selected by approximately 100 airlines from around the world.
Amadeus has central sites in Madrid (corporate headquarters and marketing), Nice (development) and Erding (Operations – data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 72 local Amadeus Commercial Organisations covering 195 countries.
Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol “AMS.MC”. For the year ended 31 December 2009, the company reported revenues of EUR 2,461 million and EBITDA of EUR 894 million. The Amadeus group employs over 9,300 employees worldwide, with 123 nationalities represented at the central offices.
To find out more about Amadeus please visit www.amadeus.com
To visit the Amadeus Investor Relations centre please visit www.investors.amadeus.com.
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