EgyptAir transforms operations and migrates successfully to Amadeus Altéa Customer Management Solution
- November 14th, 2006
Amadeus announces that it has successfully migrated the complete reservation, inventory and departure control systems for EgyptAir, a pioneer founder of the International Air Transport Association and a leading carrier in the Middle East, to the Amadeus Altéa Customer Management System (CMS).
The transition to Amadeus Altéa, completed in only nine months, is a major milestone in EgyptAir’s significant IT Modernisation Program. It enables the transformation of EgyptAir’s operations by removing the inherent constraints of legacy technology, ensuring that EgyptAir is able to develop and deliver the services required to secure competitive advantage. In addition, the implementation of Amadeus Altéa for EgyptAir allows the airline to become fully e-ticket compliant.
Engineer Atef Abd El-Hameed, Chairman EgyptAir Holding said: "Too often we found ourselves held back by the functionality of our legacy systems. Migration to Altéa CMS means that this is no longer the case. We have achieved the complete modernisation of all our internal systems as well as enabled full e-ticket compliance, an important driver in our decision to overhaul our technology provision."
Frédéric Spagnou, Vice-President, Airline Business Group, Amadeus, suggested that: "EgyptAir's approach to IT modernisation should be regarded as a blueprint for other airlines that want to stay ahead. As one of the most successful mid-size carriers in the market today, EgyptAir has shown real leadership and vision in underpinning its commercial strategy on next generation technology."
Amadeus has a track record of on-time delivery of major airline IT projects for over 150 airlines and seamless migration of customers to Altéa CMS. Spagnou continued: "Delivering the complete Altéa CMS, in a short space of time, means EgyptAir is now very quickly able to handle the increased passenger numbers that will flow from its ambitious growth targets."
EgyptAir will be using state of the art technology to support its operations, including reservations, ticketing, pricing, frequent flyer programs, as well as departure control, revenue accounting, and financial systems.
EgyptAir carried more than 6 million passengers in 2005 and is one of the leading carriers in the Middle East linking Africa, Europe, North America and the Middle East. EgyptAir joins 27 airlines worldwide who have selected the Altéa CMS suite, including leading members of the Star and oneworld airline alliances. The reservation module of Altéa CMS is used by 150 airlines as their in-house sales platform.
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Notes to the editors
EgyptAir Holding Company
Established in 1932, EgyptAir is one of the pioneer airlines in the world, the seventh carrier to begin operations. The Egyptian national carrier is one of the best airlines in the Middle East and Arab countries. As a result of years of continuous investments, EgyptAir operates one of the most modern and young fleets in the industry. The airline has upgraded its passenger facilities to respond to its customer's needs and all its flights - long, medium and short haul - offer high standards of service.
EgyptAir operates more than 400 weekly flights from Cairo and several other Egyptian cities to more than 66 destinations in Asia, Europe, Africa & North America.
A world-leading technology and distribution solutions provider, Amadeus delivers unparalleled expertise to the travel and tourism industry, including leading-edge solutions that cover airlines’ unique business needs, independent of their size, business model or market reach.
Amadeus' pioneering new-generation Customer Management Solution (CMS) portfolio, Amadeus Altéa CMS, serves network and regional carriers. The Altéa portfolio, based on a pioneering community platform concept, enables improved operational efficiency and increases revenue. The portfolio consists of the Altéa Reservation, Altéa Inventory and Altéa Departure Control solutions.
Low Cost Carriers also have a specific CMS for LCCs - based on adaptive technology and already used by carriers in Europe and the USA - that provides robust options that easily adjust to their evolving operational requirements.
Further complementing these integrated IT solutions is the Amadeus e-Travel Airline Suite. Over 70 of the world’s leading airlines use the Amadeus e-Travel Airline Suite to power over 250 websites in more than 80 markets.
Other standalone IT solutions include amongst others; Amadeus Revenue Integrity, Amadeus Ticket Changer, an automatic ticket reissue tool, and a full range of ticketing solutions; including e-ticket interlining and ground-handling management technology services.
More information about Amadeus’ solutions for airlines is available at: www.amadeus.com/airlines.
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