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Finnair announces successful implementation of Amadeus Ticket Changer to deliver automated ticket change and re-issue service

Finnair and Amadeus announce the successful deployment of Amadeus Ticket Changer (ATC) which will allow the airline to automate the ticket change and re-issue process from any location in any currency.

  • Global processing capability allows Finnair to handle itineraries in any currency and re-issue tickets from any location


    Madrid, 27 September, 2006: Finnair, Finland's leading network carrier and Amadeus, the global technology partner to the travel industry, announce the successful deployment of Amadeus Ticket Changer (ATC)for the airline, which enables it to automate the ticket change and re-issue process from any location in any currency. ATC allows Finnair to increase the speed and transparency of re-issuing tickets. This will significantly increase the airline’s productivity and improve its service to customers.

    Amadeus Ticket Changer dramatically improves process efficiency by reducing the average time it takes to re-issue a ticket from half an hour to only a couple of minutes, and reduces the number of processing steps from 15 to 4. The solution also allows Finnair to choose from four repricing options, including Best Pricer repricing, giving agents the ability to select the option which is most suitable to the customer. By processing fares, taxes and penalty fees in an end-to-end automated process, Finnair will be able to accurately process and collect expected revenues.

    Tom Kallstrom, Vice President, e-Business Development, Commercial Division, Finnair commented: "Amadeus Ticket Changer enables us to streamline our business process to deliver a quicker and more responsive service to our customers. In addition, because the process of changing and re-issuing tickets is easier and more transparent, we can enhance agent productivity whilst at the same time capture additional revenues in terms of new fares, and other fees which can often be lost."

    Frédéric Spagnou, Vice President, Airline Business Group, Amadeus said: "We are delighted to offer Finnair the benefits of Amadeus Ticket Changer. ATC can be used to re-issue any type of ticket including paper, electronic, domestic and international tickets. Further, airlines do not need to make a significant upfront investment, they are simply charged on a per transaction basis that reflects the value of the transaction conducted. We are also currently working closely with other leading carriers so that they too can benefit from the increase in efficiency, revenues and improved customer service during what has historically been a difficult process."

    Based on new generation technology, Amadeus Ticket Changer is completely integrated with the fares and ticketing processes in Amadeus' Altéa Customer Management Solution (CMS) and used throughout multiple distribution channels, including the online channel. In the last quarter of 2006 Amadeus will also launch a stand-alone version of Amadeus Ticket Changer for the industry’s ATPCo Category 31 rules* processing for airlines that are not users of Altéa CMS.


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    *Automated rule product designed by Airline Tariff Publishing Company (ATPCo) to allow airlines to specify under which conditions their tickets may be reissued and in such an event whether penalties must be applied.

    Notes to the editors

    About Finnair
    Finnair, the national carrier of Finland and one of the world's longest established airlines, has a route network that covers over 50 international destinations and 15 destinations within Finland. The airline also owns 95 per cent of the Amadeus Commercial Organization (ACO), which is the local distributor of its products and services to the travel agency community in the Finnish market. www.finnair.com

    About Amadeus
    A world-leading technology and distribution solutions provider, Amadeus delivers unparalleled expertise to the travel and tourism industry, including leading-edge solutions that cover airlines’ unique business needs, independent of their size, business model or market reach.

    Amadeus’ pioneering new-generation Customer Management Solution (CMS) portfolio, Amadeus Altéa CMS, serves network and regional carriers. The Altéa portfolio, based on a pioneering community platform concept, enables improved operational efficiency and increases revenue. The portfolio consists of the Altéa Reservation, Altéa Inventory and Altéa Departure Control solutions.

    Low Cost Carriers have alternative Customer Management Solutions – Amadeus Pioneer CMS and Results CMS by Amadeus - based on adaptive technology that provides robust options that easily adjust to their evolving operational requirements.

    Further complimenting these integrated IT solutions is the Amadeus e-Travel Airline Suite that includes the Amadeus e-Retail engine, which powers more than 120 websites of over 60 airlines.

    Other standalone IT solutions include: revenue integrity and automatic ticket reissue tools, in addition to full e-ticket interlining and ground-handling management technology services.

    More information about Amadeus’ solutions for airlines is available at: www.amadeus.com/airlines.


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