China Eastern Airlines will benefit from a fully hosted and flexible a fully hosted, flexible e-commerce solution that includes a booking engine, website design, development and hosting. The airline selected Amadeus e-Retail Solution, available in 23 languages, specifically to grow non-domestic revenue from Europe, which includes its London, Paris, Frankfurt and Moscow routes. The solution will initially support two languages (English and Chinese), with plans to extend the number of languages in the coming months.
Similarly, China Airlines has opted for the Amadeus e-Retail Engine solution to generate increased online sales from Taiwan and the North American markets, particularly complex itinerariesy involving multiple sectors and interline bookings.
The three-year deals will ensure each airline is able to provide a high quality online customer experience, which will significantly increase profitability. Both airlines also plan to implement the Amadeus e-Merchandise solution within a few months to offer full shopping capabilities with transparency of fares and availability to travellers as well as the ability to up-sell additional services to them. Long.
Mr. Phil H. Zhou, General Manager, Revenue Management Department, China Eastern Airlines said, “Developing our online presence is an integral part of our commercial strategy to deliver increased revenues and enhance e-commerce yieldonline growth. By implementing the e-Retail solution on www.flychinaeastern.com we can do this through delivering an online experience to our customers that is easy to use, provides transparent information, while protecting our investment in the long runand gives them what they need.”
Mr. Joseph Chao, Manager, Passenger Sales, China Airlines added, “Amadeus’ industry leading e-commerce solutions, currently adopted by many carriers, will allow us to grow our e-business faster and in a reliable wayonline user experience as our customers needs develop. The deployment of this multi-language Internet booking engine solution on www.china-airlines.com represents an expansion of the airline’s distribution strategy in response to overwhelming customer demand for complex multiple-sector and interline bookings through this channel. The cutting edge technology from Amadeus will also give our customers the best quality experience online whilst allowing us to grow our international revenues.”
Jérôme Destors, Commercial Director, Amadeus e-Travel, said, “With the continuing growth of the airline sector in Asia, it is important that carriers look at how their online presence can help to bolster growth both within and outside of their domestic market. Ensuring that flight availability is easily accessible to travellers across the globe, both China Eastern Airlines and China Airlines will be able to deliver on their global growth aspirations. Our proven track record, and unprecedented global reach, means that all our customers can be sure that their e-business capabilities are being hosted on reliable and scalable technology that will continue to support them as they grow.”
Over 70 of the world’s leading airlines use the Amadeus e-Travel Airline Suite to power over 250 websites in more than 80 markets. Amadeus e-Travel customers in Asia include Cathay Pacific, EVA Air, Dragonair, Korean Air, Japan Airlines, Philippine Airlines, Qantas, Singapore Airlines and Thai Airways.
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Notes to the editors:
A world-leading technology and distribution solutions provider, Amadeus delivers unparalleled expertise to the travel and tourism industry, including leading-edge solutions that cover airlines’ unique business needs, independent of their size, business model or market reach.
Amadeus’ pioneering new-generation Customer Management Solution (CMS) portfolio, Amadeus Altéa CMS, serves network and regional carriers. The Altéa portfolio, based on a pioneering community platform concept, enables improved operational efficiency and increases revenue. The portfolio consists of the Altéa Reservation, Altéa Inventory and Altéa Departure Control solutions.
Low Cost Carriers have alternative Customer Management Solutions – Amadeus Pioneer CMS and Results CMS by Amadeus - based on adaptive technology that provides robust options that easily adjust to their evolving operational requirements.
Further complementing these integrated IT solutions is the Amadeus e-Travel Airline Suite. Over 70 of the world’s leading airlines use the Amadeus e-Travel Airline Suite to power over 250 websites in more than 80 markets.
Other standalone IT solutions include: revenue integrity and automatic ticket reissue tools, in addition to full e-ticket interlining and ground-handling management technology services.
More information about Amadeus’ solutions for airlines is available at: www.amadeus.com/airlines.