Amadeus earns ISO 9001:2000 quality certification

We start to develop the Amadeus Altéa Customer Management Solution

To support its partnership with Qantas, Amadeus launches a state-of-the-art development site at the Sydney Centre in Australia. Amadeus beings developing the Amadeus Altéa Customer Management Solution (CMS) – the first new generation IT platform for the airline industry for 30 years. This solution will allow Amadeus airline customers to optimise every aspect of their business operations and customer management activity. 
Amadeus becomes the first GDS to receive the ISO 9001:2000 internationally recognised accreditation that deals with the successful management of quality practices. In the United States, Amadeus announces the acquisition of e-Travel, a leading supplier of hosted corporate travel technology solutions to a blue-chip customer base. Almost 10 years after the creation of the first PNR, the Amadeus central system can process up to approximately 1.6 million net bookings every day.